Job description

Full Job Description

Previous Private Country Club Management (including golf and food & beverage) experience required.

Job Title

Director of Operations (DO)

Reports To: President of Country Club

Compensation: $60,000 Part-Time, 24 hours per week, No benefits

Job Purpose

The Director of Operations (DO) is a key member of the senior management team reporting to the President of the Country Club. The DO assists the President in managing and overseeing all facility operations including services, activities and relationships between the Country Club, its members, Country Club staff, local and surrounding communities, government and industry. Emphasis will be placed on growing the golf and banquet operations. The Director of Operations is responsible for structuring the business to drive broad and sustainable growth.

Pine Island Ridge Country Club is a private club (golf and food & beverage) in which membership is a benefit of ownership in one of 14 residential phases. The club features a challenging par 66 executive-style 18-hole golf course measuring a little under 5,000- yards. The club has a Pro Shop with a facility for year-round bag storage as well as practice areas. The club’s active Ladies and Men’s Golf Associations also offer members a wide variety of both golf and social functions on a year-round basis.

The country club building provides meeting, card, and function rooms, two restaurants, banquet facilities, an exercise room, sauna, steam rooms, locker rooms, and arts and crafts. Surrounding the country club building is a swimming pool, a BBQ area, and a children’s playground, along with lighted tennis and pickle ball courts and a gazebo suitable for garden weddings or family photos.

Job Duties and Responsibilities

• Design and implement business strategies, plans and procedures.
• Set comprehensive goals for performance and growth in all areas of Country Club operations.
• Maintain control of diverse business operations.
• Establish policies that promote company culture and vision.
• Oversee daily operations of the Club at the direction of the president.
• Lead employees to drive maximum performance and dedication.
• Evaluate performance by analyzing and interpreting Key Performance Indicators, Budget data and Business metrics.
• Prepare and submit weekly status reports to the President of the Country Club in all matters regarding the Country Club.
• Coordinates and supports the marketing plan and promotional programs to increase member usage.
• Participates in the formulation of the annual and seasonal marketing and promotional plans.
• Maintain professionalism and strict confidentiality with all material
• Exercise discretion when interfacing with staff, vendors and members
• Ensures appropriate fee structures are in place and that the highest standards for golf services and programs, golf course and practice area, food and beverage, tennis, pickle ball, swimming, recreation, banquets, entertainment and other club services are exercised.
• Oversee and ensure quality golf tournament and instructional programs.
• Oversee and ensure the banquet department is properly structured.
• Ensures and initiates programs to provide members with a variety of innovative functions, programs and events.
• Diplomatically enforce all rules and regulations of Pine Island Ridge Country Club.
• Conduct weekly walk through to ensure the facility is safe and presentable and that courtesy and efficiency are being exercised throughout.
• Participates in outside functions and activities deemed appropriate.
• Performs other duties as requested.

Educations/ Certificates/ Licenses/ Training

• Bachelor’s Degree required, preferably in business
• MS/MBA is a plus
• Continuing education training sponsored by the Club Manager’s Association of America (C.M.A.A.) preferred.
• Community Association Manager (CAM) License required
• Must obtain any required local and state licenses or certifications within one year of being hired.

Experience/ Background/ Knowledge

• Minimum of 10 years of previous Property Management and/or Country Club Management (including Golf and Food & Beverage) experience required in a fast paced environment
• Must have working knowledge of Florida Statues as it relates to Non Profit Organizations, HOAs and Condos
• Proven leadership experience is mandatory
• P&L understanding to a significant level. Should possesses most of this knowledge already and have high aptitude for learning
• KPI understanding to a significant level
• Coach, inspire, motivate team members and hold them accountable for results

Skills

• Ability to communicate effectively with managers, guests and employees in one- on-one and small group situations in a fast paced environment.
• Must have an understanding of Microsoft Office including Outlook, Excel, Word, Power Point and additional computer skills as necessary.
• Have excellent people skills, business acumen and exemplary work ethics.
• Ability to create and disseminate written correspondence. Actively seek growth and development within the profession. Must be able to perform math computations essential for budgeting and cost analysis purposes
• Understanding of business functions such as HR, Finance, marketing, etc.
• Demonstrable competency in strategic planning and business development
• Working knowledge of data analysis and performance/operation metrics
• Outstanding organizational and leadership abilities
• Excellent interpersonal and public speaking skills
• Aptitude in decision-making and problem-solving
• Must be highly organized, have great time management skills, and have ability to multi task.
• Must be detail oriented.
• Must be able to plan appropriately to meet deadlines
• Ability to think proactively and prioritize task and issues appropriately
• Must have proactive problem solving and critical thinking skills

Job Type: Part-time

Pay: $60,000.00 per year

Schedule:

• On call
• Weekend availability

Ability to commute/relocate:

• Davie, FL 33324: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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