Job description

Position : Operation Specialist

Location : Huntsville, AL

Duration : Full Time / Contract

Clearance

Top Secret Security Clearance

POSITION REQUIREMENTS

• Identify gaps in workflow processes and present plausible solutions to government management/leads/staff.
• Install desktops, portable computers, peripherals, and software products for networked, classified and unclassified, and standalone environments.
• Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures.
• Provide users with information, guidance, and instruction on use of desktop and portable computer hardware and software.
• Analyze and assess customer service requests and provide prompt technical solutions.
• Prepare and submit progress, status and ad hoc reports to management and team leads, as required.
• Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner.
• Identify and document areas for process improvements.
• Contact and effectively communicate with users by telephone, electronic communications, or in person.
• Provide technical support for customers assigned to remote locations as required.
• Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals.
• Coordinate the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locations.
• Ability to lift up to 50lbs, must be physically able to walk, squat, bend, twist, lift, crawl under desks, reach, carry items, push and pull carts loaded with equipment.

Required:

• Five or more years of IT desktop professional experience
• Demonstrated proficiency in MS Excel and data analysis tools
• Demonstrated proficiency installing, maintaining, repairing desktop operating systems, business applications, desktop computer hardware, peripherals, and printers.

Job Types: Full-time, Contract

Salary: $75,000.00 - $78,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Bessemer, AL 35020: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Desktop support: 5 years (Preferred)
• Microsoft Office: 5 years (Preferred)
• Microsoft Excel: 5 years (Preferred)

Security clearance:

• Top Secret (Required)

Work Location: One location

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