Essential Duties and Responsibilities:

Attend to patients on the phone and in person. Coordinate and organize appointments and documentation to facilitate the smooth running of the healthcare environment and support delivery of quality patient care.

Essential Functions

• Greet and welcome all new patients and visitors to the practice.
• Present forms and provide assistance needed by patients to complete.
• Collect payments.
• Answer telephone promptly and in a polite and professional manner.
• Monitor providers’ scheduling to maximize efficiency.
• Obtain and enter accurate demographic information into EMR.
• Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the practice.
• Reminder calls and reschedule appointments when necessary.
• Act as a liaison for the patients and practice.
• Direct calls to other departments as needed.
• Understanding of when to escalate calls to providers/supervisors.
• Provide assistance with other projects as call volume permits.
• Other duties as assigned.

Physical Requirements:

Must be able to spend a great deal of the day walking, standing, moving and manipulating equipment, as well as lifting and moving objects, equipment and supplies. It is reasonable to anticipate lifting 20-25 pounds in any given day.

Experience

• 1 year(s): Dermatology experience preferred
• 1 year(s): Experience working in a Medical office in a front desk capacity

Education

• High School or better

Skills

• clerical skills
• Good communication skills
• Telephone skills
• Computer skills
• Being punctual
• Customer service skills

Behaviors

• Team Player: Works well as a member of a group

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals