The Dental Receptionist Lead operates as an effective team member within the dental clinic and performs a variety of clerical, reception, and administrative or secretarial tasks: answers and screens phone calls, takes messages, schedules appointments, obtains billing information, checks in patients and maintains and files dental charts. The Lead assists the Practice Manager with other duties, including but not limited to, interviewing and selecting new staff, training, mentoring, scheduling, and cash balancing. Minimum Qualifications

Job Specific Functions/Performance Expectations
A. Job Specific Functions/Performance: General
1. Greets patients, interpreters and visitors, in person and by phone, in a prompt, courteous and helpful manner, responds to inquiries, takes messages, and provides accurate information regarding schedules and services.
2. Checks in, registers and schedules patients in the practice management system. Maintains appointment schedule and follows office scheduling policies.
3. Verifies and updates all demographic information in the electronic record at each patient visit.
4. Assists in managing patient flow in a timely and efficient manner. Coordinates distribution of walk-in and add-on patients appropriately. Interfaces with back office regarding walk-in patients, cancellations, recalls and delays to ensure smooth patient flow.
5. Routes or files documents and mail appropriately.
6. Assists with insurance eligibility verification.
7. Verifies income for sliding fee patients and assists in the completion of the sliding fee application as delegated.
8. Receives patient payments, answers or appropriately refers billing questions, and maintain appropriate records of all financial transactions. Prepares daily bank deposit, reconcile receipts (including cash, checks and bankcard transactions) assuring accuracy and timeliness of the deposit and ensuring security under cash management and accounting practices.
9. Orders interpreter and transportation services and interfaces with other outside organizations regarding patient services.
10. Assists in confirming appointments as needed.
11. Files, retrieves charts from storage and logs chart movements with accuracy and timeliness to prevent loss of records and ensure confidentiality of patient information.
12. Opens and closes clinic and reception areas for all business hours.
13. Maintains work area and reception lobby in neat and orderly manner.
14. Maintains adequate inventory of office supplies and clinical forms.
15. Performs maintenance and troubleshoot operations of office equipment and machines, to include calculators, copiers, fax, printers, etc.
16. Assists with other departments when called upon.
17. Adheres to organizational infection control practices and written plan.
18. Adheres to attendance standards in order to perform the job functions for daily operations and/or continuity of patient care.

B. Job Specific Functions/Performance: Lead
1. Acts as a key communicator between Reception and the Practice Manager.
2. As needed, provides reception coverage for breaks, lunches and PTO.
3. Provides guidance to the dental receptionist by monitoring performance, mentoring and participating in annual performance evaluations.
4. Handles dental reception scheduling and staffing up to the threshold established by the Practice Manager; participates in the recruitment process for dental receptionists.
5. Conducts new dental reception job-specific orientation. Identifies and recommends other training needs and makes recommendations to the Practice Manager.
6. Keeps Practice Manager informed regarding deviations in dental receptionist time records and approves overtime up to the threshold established by the Practice Manager.
7. Provides assistance for ensuring protocols are followed and seeks counsel from Practice Manager for more complex problems.
8. Coordinates the data collection for reports, audits and quality reviews as assigned.
9. Oversees inventory and ordering of routine supplies.

We offer competitive wages and a comprehensive benefits package designed to address health, time off, retirement and career-advancement needs.

Pay Range $24.23-$29.09 based on internal pay equity
Benefits include medical, dental, vision, disability insurance and life insurance. Employees are able to enroll in the 403(b) Safe Harbor retirement plan. Employees will also receive eleven paid holidays and 120 hours of vacation prorated by FTE every twelve months.

We also offer an additional $2.00/hour weekend differential for working hours on Saturday and/or Sunday and an additional $0.75/hour for those who test proficiently in a second language.

To learn more and to apply for this position, please visit our website www.CHCsno.org to complete an online application and/or submit your resume for consideration.

Join a team that loves what they do and cares about those they serve.

CHC is an Equal Employment Opportunity/Affirmative Action Employer (EEO/AA)/At-will employer.