Do you have a natural ability to influence people to accept change and new ideas? Are you adept at getting others to cooperate? Do you work best when you have a variety of responsibilities? Do you enjoy taking new employees under your wing and teaching them the ropes? ELITE Transit Solutions is looking for an outgoing, empathetic and intuitive leader to supervise the Pittsburgh Customer Support team.

SHIFT: Monday-Friday 8:00 am - 5:00 pm EST ; This is an in-office role

ABOUT THE ROLE: Customer Support Supervisor (CSS):

The primary function of a Customer Support Supervisor (CSS) at ELITE is leading and developing a team of Customer Support Specialists, monitoring their key performance indicators, and serving as the face of ELITE to our clients. As a CSS, you will build and foster client relationships enabling business growth while providing legendary customer service. Additionally, a CSS will ensure the team is proactively communicating to our clients regarding everything from load status, discussing their freight, and responding to their questions. The CSS will keep the Client Solutions Manager apprised of the status of the clients’ business and work with them to on-board new business. The work of a CSS is critical to reinforcing the brand promise of ELITE – to provide every client, big or small, with industry-leading on-time delivery (OTD) rates and best-in-class customer service levels at competitive prices.

ABOUT US:

ELITE Transit Solutions is a rapidly growing third-party logistics (3PL) company with a gorgeous office in downtown Pittsburgh’s Frick Building. Surround yourself with highly motivated individuals who bring hustle and heart to work every day! At ELITE, we match our shipping partners with the best carriers possible to push the supply chain forward and provide the top customer service in the biz.
Our proprietary technology is pushing us forward & there are big things on the horizon!
Come be part of our team and build something Distinctly ELITE.

PERKS:

• Benefits (medical, dental and vision) start the first of the month following your start date!
• Student Loan Reimbursement (up to $1200/year)
• 9 Paid Holidays
• Mental Health Floating Holiday
• Diversity Floating Holiday-take time for unique celebrations!
• 401(k) with match
• Parental Leave
• Door DashPass for Work
• Commuter Benefits
• Working Advantage Discount Program
• Dell Discount Program
• Employee Referral Program

ATMOSPHERE:

• Modern comforts-open air with couches, lounges, and natural light…no cubicles here!
• Competitive spirit-take a break and challenge your neighbor to an office competition (pool or ping pong anyone?)
• Casual dress-You do your best work when you’re comfortable. Our offices have a casual dress code.
• Free Bevvys-Fuel up with free coffee, tea, and snacks throughout the day. After your shift, pour a pint from our draft beer selection.
• Growth opportunity-ELITE is rapidly expanding! Get yourself on the fast track to management.
• Collaborate-We work in teams, toward one goal. Bring your best ideas to the front!

ROLE AND RESPONSIBILITIES:

• Lead and develop a team of 2-7 customer support specialists.
• Provide industry leading levels of customer support to all clients.
• Professionally communicate with clients daily and build a relationship with those clients.
• Understand clients’ needs on a daily and weekly basis to learn how ELITE can help.
• Work with the Client Solutions Manager to on-board new business and keep them apprised of status of current business.
• Monitor EDI to ensure tender acceptance and load changes are processed.
• Understand and monitor the KPIs for their clients’ books of business.
• Provide direction and guidance to their team in terms of workload and priorities daily.

SKILLS AND REQUIREMENTS:

• Desire to work in a fast-paced, high-energy office environment.
• Strong multi-tasking skills with the ability to adapt to changes daily.
• Ability to take initiative in daily tasks and problem solve.
• Outside the box thinking to provide innovative solutions to meet the clients’ needs.
• 4 – 5 years of experience in logistics or logistics customer service is preferred.
• 4-year degree from an accredited university is preferred.

We are an Equal Opportunity Employer

Elite Transit Solutions, and its subsidiaries, are proud to be equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex (including pregnancy), age, marital status, sexual orientation, veteran status, gender identity or expressions, or other characteristics protected by law. Elite Transit Solutions also makes reasonable accommodations for individuals with disabilities who are otherwise qualified to perform a job unless such accommodations would impose an undue hardship.