Job description

This position is based in South Jersey.

Receive your 1st pay the same week you start!

Benefit eligible after 30 days!

Start accruing PTO immediately!

Ginsey offers a wide variety of benefits to it's employees. Ranging from medical insurance, dental & vision insurance, whole term life insurance, and much more!

SUMMARY: The Customer Support Specialist will provide a high level of customer service support by interacting with the company’s customers, employees, and vendors by addressing inquiries and resolving complaints. They will also be assigned 3-4 key accounts to become the operational/logistical expert to effectively communicate retailer needs/expectations to inter & intradepartmental personnel.

DUTIES AND RESPONSIBILITIES:

• Develop a thorough understanding of company products and knowledge of order processes.
• Address and resolve customer inquiries, problems and complaints, letters, correspondences, etc. as needed.
• Answer incoming calls and emails in a timely manner.
• Provide accurate and timely information regarding the new orders and the status of open orders.
• Enter orders for replacement products as needed.
• Log all customer inquiries including product registration.
• Communicate efficiently and professionally, in written and verbal form with a personable and service-oriented demeanor.
• Provide logistical/operational support for 3-4 key accounts (Meijer, HD, Walgreens, PetSmart)
• Partner with sales and internal departments to ensure meeting and exceeding customer expectations.
• Cross train with Sr. Customer Support Specialist to handle key accounts during vacation schedule.
• Enter sample request orders and during vacation schedule assist with shipping sample orders to Account Managers or Retailers.
• Reserve/allocate inventory quantities on low inventoried items to minimize lost sales and/or out of stock issues.
• Review inventory levels and work with sales to provide ample time on potential out of stock issues.
• Use computer software such as spreadsheets, databases, word processing, email, internet, etc.
• Assist with annual Year End physical inventory.
• Performs other related duties as assigned by management.

QUALIFICATIONS:

• Bachelor's Degree (BA) in related field
• 3-5 years of Customer Support or similar Customer Service role
• Strong verbal and written communication skills
• Excellent listening skills
• Strong organizational, planning and time management skills.
• Ability to multitask.
• Ability to work in a team.
• Proficient in computer hardware and software.
• Consumer products industry experience a plus.
• ERP operating system experience a plus.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Occasionally required to stand.
• Frequently required to walk.
• Continually required to sit.
• The employee must occasionally lift and/or move up to 15 pounds.

Job Type: Full-time

Pay: $45,000.00 - $47,500.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Swedesboro, NJ: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer support: 2 years (Required)
• Inventory management: 2 years (Preferred)

Work Location: In person

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