Job description

About Your Future Team: Eco Serve Pest Services is a leading local and family owned pest management company in the Western New York Region. For over 20 years, Eco Serve has worked with thousands of local homes and businesses to ensure they are pest free and live a safe and comfortable life.

About the Customer Scheduling Specialist (CSS) Role: In the Customer Scheduling Specialist role, you will be working closely with our Inside Sales and Customer Care teams to schedule services for both our residential and commercial customers. The CSS role is responsible for coordinating and organizing the daily routes of 12+ field specialists. The CSS will be talking with customers on the phone, by email, and through a text platform to ensure days and times for our visits work within our customers busy calendars. Attention to detail and organization are “must have” skills in this role. If you enjoy puzzles then this role may be a great fit for you. You will oversee the service team schedule and will be responsible for finding efficiencies to create tight routes.

What Your Future at Eco Serve Looks Like:

Fun- You will be a part of monthly team meetings where goofy activities meet training goals! You will also have fun in the office every day where we believe that a light hearted work environment makes for a better and more successful work day!

Collaboration- You will work alongside an office team who believes in helping one another every day. You will also work closely with the service and sales teams to ensure their jobs run smoothly! Don’t worry, they will do the same in return. One of our core values is Teamwork after all!

Making an Impact- We serve our customers by solving their pest management needs. We also commit to serving our community. We believe in using our resources to help support those local organizations that serve those less fortunate. You are empowered to share non profits you believe in and get involved with your team!

Opportunity to Grow- Are you looking to be a part of an organization that values your talent and seeks to grow you as a person and professional? We are a growing company that is excited about developing leaders from within!

What Your Future at Eco Serve does Not Look Like:

Same Old, Same Old- Every day you will have new and fun challenges to meet.

Living on Your Own Island- You will be working in an upbeat office where we believe in teamwork. You will not be left to your devices or feel you have no support. We have your back!

Just a Paycheck- At Eco Serve, we believe in serving our community so your efforts will affect well beyond paying your phone and water bills. As a team, we host food drives, raffles, and fundraisers for local charities such as the Autism Nature Trail (ANT), Compeer of Buffalo, and the Breast Cancer Network of WNY.

Mean Managers- We believe in accountability but we also believe in empowering our team through positive feedback and ongoing training. There is no scary office you will be sent to if something goes wrong. Don’t worry- we ALL make mistakes.

Let’s Talk Benefits!

Health Insurance takes effect on day 1

Paid Time Off after 6 months (we know you have a life outside of work and should take time to enjoy it!)

6 Paid Holidays- takes effect on day 1

401K with a company match of 3%- planning to retire someday? We want to be a part of that journey and contribute alongside you!

Profit Share Plan- when Eco Serve does well, we want everyone to share in our success!

Short Term Disability Insurance

Vision Insurance

Dental Insurance

Employee Assistance Program – offers free financial training, counseling services to employee and family members, and much more!

Pay:

Annual Wage Range: $40,000-$50,000

Starts at: $18/hour plus bonus potential

Responsibilities

• Answering incoming calls and responding to customer inquiries regarding scheduling appointments for our Service Team
• Provide excellent customer service and maintaining positive relationships with customers
• Work with Customer Service Specialists and Inside Sales Specialists to schedule both residential and commercial incoming services at the customer’s convenience
• Build out and set monthly schedules using an advanced software platform with efficient routing resources
• Maintain an empathetic and friendly personality while delivering educational information
• Communicate via email, online text messaging platform, and phone with customers
• Enter in customer data correctively and efficiently while communicating with the customer

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Orchard Park, NY 14127: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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