Job description
Job Summary:
The Client Solutions Executive works together with the VP & SVP, Client Solutions/National Accounts to support growth of the business. Additionally, serves as the key point of contact for retaining and incrementally expanding existing customer relationships as well as assessing existing customer relationships.
Essential Functions/Responsibilities:
Required Education, Experience and Credentials:
Required Knowledge, Skills and Abilities:
Salary for this position generally ranges between $68600 -$97500. This range is an estimate, based on potential employee qualifications: education, experience, geography as well as operational needs and other considerations permitted by law.
The Client Solutions Executive works together with the VP & SVP, Client Solutions/National Accounts to support growth of the business. Additionally, serves as the key point of contact for retaining and incrementally expanding existing customer relationships as well as assessing existing customer relationships.
Essential Functions/Responsibilities:
- Supports SVP, Client Solutions/National Accounts and VP, Client Solutions/National Accounts with management and follow through of sales opportunities (using a CRM tool) to ensure customer needs are met at each phase, solicits field leadership support as needed and ensures each sales opportunity is continually progressing towards closure.
- Is the subject matter expert on every aspect of the center performance and the plans for improvement.
- Meets with every customer in the assigned territory, in person, a minimum of four times per year.
- Expands customer relationships deep and wide across the hospital executive leadership team.
- Responsible for customer communication including Business Review development and presentation.
- Engages all “at risk” customers in their territory, ensures and executes on all renewal opportunities in the territory. Works in collaboration with other departments to gather customer intelligence data to identify potential threats and opportunities, develops solutions tailored to meet the short and long-term needs of customer.
- Utilizes market and competitive intelligence data to effectively segment customer opportunities; engages new and existing customers with a clear and compelling value proposition.
- Leverages consultative selling techniques, probes new and existing customers to understand their short and long-term goals, presents customized customer solutions tailored to meet the goals of the customer and leads deal to closure.
- Responsible for understanding and articulating the voice of the customer, ensuring all goals and objectives outlined for the partnership are met and escalates customer concerns appropriately.
- Using consultative selling skills and in partnership with the Operations and Client Solutions team, will be responsible for all renewals and the upselling and selling of new products and services
Required Education, Experience and Credentials:
- Bachelor's Degree or equivalent experience required.
- 5 years’ experience in developing long-term relationship-based, complex, consultative solutions in the healthcare environment required.
- All regular U.S. Healogics team members must be at least 18 years of age (may vary by state law).
Required Knowledge, Skills and Abilities:
- Possesses and maintains a track record of developing and closing large, complex and strategic deals with hospitals and health systems.
- Displays ability to influence cross-functional teams and various stakeholders in the development and delivery of integrated customer solutions.
- Demonstrates exceptional presentation skills; able to present ideas to customers in a way that produces understanding and impact.
- Displays excellent verbal and written communication skills with colleagues and with customers on a regular and routine basis.
- Leverages excellent negotiation & closing skills to provide solutions to customers and foster growth.
- Consistently displays ability to understand each stakeholder's key business drivers and translate into sales opportunity.
- Displays and applies knowledge of healthcare trends, reimbursement models, population health and its impact on customer profitability.
- Regularly calls on service line, c-suite or like positions and is able to connect with and influence at every level of a customer organization; with specific and unique focus on c-level decision-makers.
- Strong interpersonal skills including adaptability, thinking on their feet, the ability to communicate persuasively and drive for results
- Develop and cultivate long-term growth strategies to develop new greenfield opportunities
- Is able to communicate value and service excellence concepts in sales discussions
- Regularly and consistently displays the following traits and behaviours: Builds relationships, demonstrates accountability, is results-oriented, is innovative in approach, displays passion, seeks new challenges, is ethical in approach, is an educator, positive influencer, aspires to grow personally and career-wise, enables and encourages relationship building, and has excellent sales and business acumen.
- Local and regional travel is required.
Salary for this position generally ranges between $68600 -$97500. This range is an estimate, based on potential employee qualifications: education, experience, geography as well as operational needs and other considerations permitted by law.
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