Job description

All about us

You likely know us as an insurance company, but that’s just a portion of what we do! Hundreds of thousands of North Dakotans trust us to provide them with personalized service and unmatched access to care. It’s a mission we take seriously.

We also work with entities throughout the state to challenge the cost and complexity of health care in North Dakota. This uncompromising goal requires caring, innovative people who are ready and willing to help create a new level of health and well-being in North Dakota and beyond!

Work environment

This opportunity is eligible for fully remote work! We empower our employees to find a work style that is best for them. Learn more at Life at Blue | BCBSND.

This role is eligible for a part-time schedule following the completion of full-time training. Training is completed over the course of 12-14 weeks depending on each new hire.

The start date for this position is May 1st, 2023 and will work Monday - Friday from 8:30 am - 5:00 pm CT.

Pay information

• $2,000 New Hire Bonus (paid in 2 installments of $1,000 after 6 months and 12 months of employment. Must remain in the role to receive each installment payment).
• The estimated pay range for this role is $16.50 - $20.00/hour. Offers to top candidates are based on various factors such as previous experience, qualifications and internal equity.
• Eligible for a $0.50/hourly increase upon successful completion of training (approximately 12-14 weeks).
• Opportunities for continued salary growth through performance-based incentive programs.
• Pay Level: 014
• BCBSND also offers a competitive benefits package to their employees and this role is eligible for benefits beginning May 1st

What Blue will do for you

• Provides equipment necessary to complete the role including, but not limited to, a laptop, monitors and a phone.
• Wellness incentives including well-being lifestyle spending accounts, employee assistance program and employee discounts.
• Encouraged paid time off including paid holidays and flexible holidays to use as you wish.
• 16 hours of paid volunteer time with a $200 donation to a charity of your choice upon completion of all volunteer hours.
• Employee recognition, community initiative events and yearly company outings.
• Workplace flexibility offering different options for working arrangements and the freedom to make time for important commitments.
• Our core benefits include 401(k), health, dental, vision and life insurance, short-term and long-term disability and paid parental leave.

What you will do for Blue

Our Customer Advocates are responsible for assisting and educating members, providers and customers on products and plans offered by Blue Cross Blue Shield of North Dakota (BCBSND) and affiliated companies. This position researches, analyzes and resolves all inquiries, promoting a favorable image of the Company by demonstrating shared business values to all who contact.

Customer Advocates work in a structured, fast-paced call center environment. They have a supportive team of trainers and leaders to guide them through a phased training and ensure they develop the skills to succeed in the health insurance industry.

• Provides assistance, service, and education to members, providers, and customers through various channels including telephone, internet, and written inquiries.
• Ensures accuracy and timeliness in responding to inquiries.
• Processes and resolves customer issues with varying complexities.
• Documents interactions and correspondence with members and providers in a clear and concise manner and ensures they are tracked appropriately so they are easily accessible.
• Apply computer-based skills to navigate multiple systems and internal resources to address specific inquiries and gather plan details for members and providers.
• Maintains base knowledge of insurance terms and practices along with various company offered products.

What you need to succeed

• A High School Diploma or GED with 3 years of experience in customer service
• 1 year of experience in an office-based setting or a contact center environment is highly preferred
• A private work-space and fast-paced internet with a hard-wired internet connection
• Strong communication skills both verbally and written
• Technology savvy with the ability to navigate multiple computer programs and application systems
• Willingness to learn new skills

Equivalent combination of education, experience or training determined to be acceptable by Human Resources may be substituted, unless regulated by contract or program standards

Job posting policy

Employees new to Blue Cross Blue Shield of North Dakota are eligible to apply for positions within their assigned department after successfully completing 90-days in their role. For positions outside of their department, new employees should attain a minimum of six months of service before applying for a new role. Exceptions to this are acceptable, provided there is good business justification for making the move.

Equal opportunity employment

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individual with Disabilities, as well as Sexual Orientation or Gender Identity.

For questions, please email careers@bcbsnd.com.

This job posting will be closed 4/10/2023 at 8:00 a.m. (CT). No further applications will be considered.

Job Type: Full-time

Pay: $16.50 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance
• Work from home

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote
• In-person
• Remote

Experience:

• Customer service: 3 years (Required)
• Administrative: 1 year (Preferred)
• Call center: 1 year (Preferred)

Work Location: Remote

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