Job description

SPP Miami, a wholly owned subsidiary of Schwarz Partners is currently seeking a Customer Service Representative to support our Hialeah, FL facility. As a Customer Service Representative, you will take and process customer orders, address all customer inquiries and complaints, communicate & maintain relationships with suppliers, support/assist the sales team and other departments as needed.

SPP Miami truly values our employees as our greatest asset and we strive to support both you and your family at work and in life.

ESSENTIAL JOB FUNCTIONS FOR THIS POSITION:

• Take customer orders either directly from customers or sales representatives.
• Process billing accordingly.
• Handle customer complaints and questions and follow-up with appropriate internal personnel as required.
• Maintain customer files and file scanning orders to everyone’s drive.
• Process new items.
• Process purchase orders as required.
• Ensures prices match Customers PO’s to what the system shows.
• Record and distribute customer order changes / confirm with scheduling.
• Confirms received orders back to Customer.
• Assist sales personnel as appropriate and assist in generating supplemental sales.
• Track warehouse items to ensure availability and that agreed upon minimum/maximum levels are followed.
• Recognize trim issues and get with scheduling to talk to the customer to work out a solution and/or more time as needed.
• Complies with company policies and procedures.
• Additional duties as assigned by management.

REQUIRED EDUCATION & EXPERIENCE:

• High school diploma or GED.

PREFERRED EDUCATION & EXPERIENCE:

• Experience working in a manufacturing environment preferred.
• Experience in the corrugated box industry preferred.

REQUIRED SKILLS & ABILITIES:

• Computer data-entry experience – Word/Excel.
• Excellent communication skills.
• Bilingual English/Spanish preferred.
• Ability to read and interpret documents such as sales reports, operating instructions, and training and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to add, subtract, multiply, divide in all units of measure.
• Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes.
• Ability to learn fast & understand work related tasks.

AS AN INDUSTRY LEADER, SPP MIAMI OFFERS:

• Year-round employment for job stability.
• Rewarding retention bonus program paid out after completing 30 days, 60 days, 90 days, 6 months, and 1 year!
• Exceptional pay and great affordable benefits (including life, medical, dental, vision, 401(k) with company match and more!).
• 10 Paid holidays, overtime pay, and vacation time.
• Significant opportunities for short term and long-term advancement.
• A respectful, empowering, team-oriented and employee-friendly environment.

If you would like to be part of a forward-thinking team with a family feel, culture of excellence, and customer-focused reliability, we want you to be a part of our team!

Our organization is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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