OVERVIEW:

Standard Aviation (SA) operates as an FBO (Fixed Base Operator) located at the Cyril E. King Airport in St. Thomas providing fuel and handling services to private aircrafts. Our customers are traveling as pilots, owners, and guests. We are committed to offering truly excellent customer service to ensure smooth and efficient handling of all our customers needs. We are growing fast, and this is an excellent career opportunity for the right candidate.

SUMMARY:

The Customer Service Representative is responsible for providing high-end, high-touch customer service to FBO clients, crew, passengers, and other aviation industry personnel. Duties include all front office and back office administrative tasks needed to provide the highest level of customer service including assisting customers with ground transportation, catering/coffee/ice, taking reservations, assisting with fuel operations, supporting FBO and Customer Service Manager, as needed, and other duties as assigned. This full-time position requires the ability to work a flexible schedule based on customers needs.

PLEASE NOTE: First Shift Hours start at 6:30a.m., and the last shift ends at 7:00p.m. Weekends are REQUIRED.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Welcome customers and assess their needs. Process reservations with a positive and friendly attitude.
• Maintain accurate records, update online reservation system with current and accurate data.
• Process weekly billing and receipt of funds. Provide monthly reporting as required.
• Handle customer requests.
  • Send confirmation to operator and fuel.
• Handle incoming telephone and email requests.
• Create and update handling requests.
  • Pax/crew information (immigration form).
  • Track third party order numbers (catering/limousine).
  • Invoice fuel suppliers, if required.
• Perform line service.
  • Advise line service of fueling/lavatory/catering requests.
• Close handling.
  • Ensure departure and handling is closed.
    • Advise external parties, if required, about ETA, ETD.
  • Generate invoices.
    • Automatically calculated airport fees (landing, parking, surcharges, etc.).
    • Default pricing and customer contracts on handling note.
    • Multiple forms of payments (cash, credit cards, invoice, etc.).
    • Split invoice for third-party services.
  • Ensure that work area and equipment are maintained in a clean, safe, and orderly condition and established company policies and procedures are adhered to.
  • Perform other related duties as assigned or as required.

REQUIREMENTS:

• Authorization to work in the U.S.
• High school diploma or equivalent required.
• Strong customer service and communication skills.
• Intermediate to advanced computer skills; working knowledge of MS Office suite.
• Must successfully complete all training requirements and maintain certifications throughout employment if required.
• Valid driver s license.
• Must be able to pass a criminal background check.
• Must be able to work a flexible schedule, including weekends and holidays.
• Ability to work in a time-sensitive, multiple shifts, and team-oriented environment.
• Must be dependable and able to take direction from supervisors to service the customer safely and on time.
• General math aptitude.
• Good command of the English language both verbal and written.
• Highly organized with a background in scheduling and planning preferred.
• Eventual proficiency with web-based Total Aviation Software and SA Accounting system software required.

We offer competitive salaries and a comprehensive benefits program including health, dental, life insurance, vision, paid vacation, sick time, and 401k with company match.