Description:

**Named TOP PLACES TO WORK for the past four years**

Preferred Home Services, a locally owned and operated company, is the highest rated Plumbing, Electrical, and HVAC company in the Charleston, SC area. Not only do our customers feel this way, but so do our employees. People often come to us looking for a job, but they stay for a fulfilling career. When you walk through our doors, you are treated like family, because you are family.

Why Work For Us? You have seen our bright green trucks in your neighborhood…now, join our team! We will train you and provide you with opportunities for professional growth and fulfillment. We are seeking two Customer Service Representatives who genuinely cares about our customers.

Job Overview

The ideal candidate will be extremely comfortable making regular outbound calls, possess a strong work ethic, be open to change, and excel at delivering customer satisfaction. We are seeking an individual with a cheerful outlook, a smile in your voice and a desire to help. You must have a willingness to learn and grow with the company, as we provide training in a positive environment in which your skills can grow and expand. **This is not a remote position!**

What We Offer You:

• Health insurance
• 401(k) retirement plan with company match contribution
• Employee Referral program
• Flexible spending account
• Paid Parental leave
• Paid Bereavement Leave
• Employee Assistance Programs

Requirements:

Schedule:

1) Tuesday-Saturday

• Tues-Fri 11:30am-7:30pm
• Sat 8am-6pm

2) Tuesday-Saturday

• Tues-Fri 12pm-8pm
• Sat 8am-6pm

3) Sunday-Thursday

• Mon-Thur 12pm-8pm
• Sun 8am-6pm

Responsibilities

• Initiate customer contact through a combination of inbound call taking outbound calling and web-based platforms
• Ask discovery questions, build rapport, and create a sense of urgency with the customer to maximize chances of scheduling the appointment
• Cultivate and sustain strong customer relationships while maintaining a positive, empathetic, and professional attitude
• Initiative to resolve and de-escalate customer issues
• Maintain and update customer database with complete and accurate information
• Participate in required training
• Communicate regularly with direct manager and with dispatchers

Requirements

• Excellent Communication Skills
• Computer literate, and comfortable working with several software platforms simultaneously
• Friendly and upbeat personality as well as maintaining a calm demeanor during stressful situations
• Able to juggle multiple tasks with multiple priorities
• Type 50+ WPM

You will be appreciated by your team, your customers, and you will have a direct impact on the success of the entire organization. If you're interested in considering a new opportunity, please visit our website or apply here today.

Preferred Home Services-Charleston Heating & Air is an Equal Opportunity Employer.

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