Job description

Marathon Manufacturing LLC is a unique company dedicated to excellence in its products, services and workplace; creating opportunity and growth for Team Members, Customers and Business Partners.

Marathon Manufacturing LLC is the industry leader in innovative, quality and wide depth selection of customer and promotional products with fast turnaround times, excellent customer service and quick to market demands.

• We strive to be world class in everything we do.
• We value all Team Member and want them to share in the company’s success.
• We don’t take advantage of customers or suppliers with the goal of making more profit, we are focused on long-term relationships that are mutually beneficial.
• We listen to our customers and give them what they want.
• We know the market and produce what the market needs.
• We make decisions that make our company and product sustainable.

POSITION OBJECTIVE

In the position of a Clerical/Customer Service Representative, your role will focus on activities required to support and maintain our customer satisfaction. This will include customer relationship management, order entry, order management, introduction of new customers, sales tool developments and communication of customer requirements through the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

• Ability to answer phones in a prompt, professional manner.
• Be friendly, professional, courteous and efficient when working with all customers and employees.
• Ability to communicate customers' interests needs and requests to management and sales personnel.
• Must be able to multi-task in a fast-paced environment.
• Create and complete projects that help move the company forward
• Promotes a company culture that emphasizes continuous improvement, development, and employee retention
• Complete order entry for new/existing customers to include: proofs, notes, etc.
• Create, review and obtain approval for basic art used in the creation of custom orders.
• Manage account services through quality control and audits
• Identify and resolving client concerns and provide product/service solutions to fulfill their business needs
• Prioritize and carry out tasks as assigned by management
• Meet goals, standards and expectations
• Take on additional duties as assigned by management
• Responsible for maintaining safety guidelines, cleanliness and security standards

POSITION REQUIREMENT

Documentation, reporting, organization, data-entry, telephone skills, customer relations, listening and verbal/written communication, multi-tasking, mid-level computing skills with PC and windows, dependability and emotional control. Ability to work in a fast-paced environment with minimal supervision and regular attendance.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills: Ability to communicate effectively at all levels of the organization. Ability to read, analyze, and interpret general communication. Ability to effectively present information and respond to questions from management, sales representatives, vendors, and production staff.

Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL AND MENTAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The employee is required to stand; walk; use hands to finger, hands or feet; reach with hands and arms; climb or balance and stoop, bending, reaching, kneeling, crouch or crawl.

WORKING ENVIRONMENT

Office, Production and Outdoor environment, which will include constant noise throughout the day. Certain areas of production will require PPE of either hearing and/or eye protection. Environment will include odors and minor variances in temperatures. Production environment requires closed toe shoes, be conscious of work being performed and stay in walking paths whenever possible outside of assigned areas. All individuals must walk with their head up in all areas of the building, parking lot and grounds being conscious of moving vehicles, forklifts, and other potential hazards. Outdoor environment requires individual to dress appropriately for the weather.

The above job description is only intended to be a summary of the position's responsibilities and does not include all duties that may be required to satisfactorily perform the job. I understand that the employer has the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change. I also understand that this job description does not constitute a contract of employment nor alter my status as an at will employee.

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Experience level:

• 1 year

Shift:

• Day shift
• No nights

Weekly day range:

• Monday to Friday

Work setting:

• Office

Ability to commute/relocate:

• New Philadelphia, OH 44663: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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