Job description

We are a growing Dietary Supplement manufacturing company based in Tempe, AZ. We are searching for a dedicated, dependable, and detailed oriented individual to join our Customer Service Team. Are you that individual? We look forward to talking with you. Apply today.

Job Type: Full-time, Day Shift, Monday through Saturday - alternating Fridays and Saturdays off
Salary: $16/hr Depending on Experience.

Centera Bioscience offers benefits including Medical, Dental, Vision, matching 401(k), employee discounts, PTO and more.

Must reside in the Phoenix Metro Valley

Pre-employment background check mandatory

Job Duties

Customer Support

· Resolve customer complaints via email and on social media platforms

· Navigate e-commerce platforms, Ship-station, social media platforms and carrier sites effectively

· Manage customer accounts, orders, and history

· Follow and understand company policies and procedures

· Process, accept, and document payments received by navigating payment platforms effectively

· Manage outgoing/incoming shipments, manage and document customer returns and incorrectly shipped orders

· Understand shipping procedures and delivery times based on location and shipping methods used

Skills and Qualifications:

· High School diploma or equivalent preferred

· Previous customer service experience preferred

· Proficient/comfortable using email to communicate

· Prioritize, multitask, and manage time effectively

· Meticulous attention to detail and ability to work independently

· Proficient typing and data entry skills

· Proficiency with MS Office: Word and Excel

· Excellent written and oral communication skills

· Excellent organizational and analytical skills

Job Type: Full-time

Shift:

• Day shift

COVID-19 considerations:
The safety of all Centera Bioscience team members, their families and visitors is our priority. Centera has implemented numerous safeguards for all team members and will continue to do so during this public health emergency.

Experience:

• Customer Service: 2 years (Preferred)
• email communication: 3 years (Preferred)
• Microsoft Office: 2 years (Preferred)

Work Location: One location

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