COMMERCIAL SERVICE REP

LOCATION: LITHIA SPRINGS, GA - ON SITE OR MIAMI, FL - ON SITE

ROLE OVERVIEW:

Initial point of contact for regional and targeted accounts. Resolves moderately complex issues, escalating to higher levels of Customer Service as required. Manages customer complaints in a professional manner. Resolves issues with established guidelines. Owns all order management for accounts. Works closely with cross functional teams to ensure best-in-class customer service experience. Provides support to sales as needed, while supporting all internal teams.

PRIMARY RESPONSIBILTIES:

• Process and manage orders for local and regional accounts
• Direct contact for order management of assigned specific accounts
• Support Sales and Regional CS Team
• Management of incoming Digital Support Queue via Phones and Web
• Customer Complaints – Managing process
• Dedicated regional Key/National account support
• Assist Regional Customer Service Manager with contract pricing entry and management
• Shipment tracking
• Interaction with various internal teams; Sales, Operations, A/R, Replenishing
• Documentation facilitating; COA’s, Nutritional, Spec Sheets
• New Account Set Ups
• Maintain confidentiality
• All other duties assigned to support our Internal/External customers

ROLE QUALIFICATIONS:

• High School Diploma
• Bilingual (i.e., Spanish) - Must be able to Speak, Read, and Write
• Proven CS Experience – Minimum of 2 years Customer Service experience in office environment
• Detail oriented with the ability to multi-task and work independently
• Possess a positive attitude and strong work ethic
• Attention to detail
• Strong communication and organizational skills
• Substantial experience in over-the-phone troubleshooting and customer conflict resolution
• Proficient in Microsoft Office, including but not limited to Excel, Word, PowerPoint, Outlook and Teams

PREFERENCES:

• Associates Degree in business or related field preferred
• SAP & Salesforce knowledge a plus
• 3-5 years of Customer Service experience in office environment

COMPENSATION: $38,840 - $58,270 ANNUALLY

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, pregnancy, sexual orientation, gender identity/gender expression, citizenship status, military or veteran status, genetic information or any other status or condition that is protected by applicable law.

Requisition ID: 34082