Job description

At Watford Community Housing, we provide vital services that help people to live better lives. Due to internal movement we’re looking for two Customer Service Officers to join our Contact Centre and help us deliver a high-quality customer experience service to our residents.

What’s the role?

As part of our Customer Service team, you will use your customer service skills both on the telephone and in writing to help us deliver a high-quality service which represents Watford Community Housing.

The right candidate will need the ability to multitask, listen, act and take ownership with the aim to resolve queries first time, taking personal responsibility for delivering excellent service for our customers.

You’ll work effectively and proactively with colleagues to ensure that a solution is reached for our customers.

In this role you will need to:

Be highly customer-focused, taking ownership for the delivery of a high-quality end-to-end customer experience, listening to customers to identify their needs and enlisting the support of experts/others when required

Have excellent written and verbal communication with the ability to express effectively and sensitively, in person, via the telephone and in writing, with a range of stakeholders and internal and external customers

Confidently use Microsoft Office and other ICT systems

Have knowledge of data protection requirements related to the handling of customer data and working in line with the principles of GDPR

Work in a customer service centre or call centre in a service organisation

Work with diverse, often vulnerable customers to provide effective support and advice

Have knowledge of repairs and be able to offer advice to customers to support a resolution

Desirable:

Knowledge of the housing sector

Knowledge of Orchard Housing Management System

Level 2 or the equivalent Customer Service qualification

What can we offer you?

We know that people are our most valuable assets, so we offer a range of benefits including 28 days’ annual leave pro rata, an employer pension contribution of up to 11%, development opportunities and access to a comprehensive employee rewards scheme.

How to apply

If this sounds like your next role, click ‘apply now’, tell us why you've got what it takes and send us a copy of your current CV.

The closing date is 3rd October 2022, (but please note we reserve the right to close the vacancy early if we receive a large response). Interviews will take place in the week commencing 10th October 2022.

Job Type: Full-time

Salary: £25,000.00-£30,000.00 per year

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