Job description
Important EEO information related to opening in the US
Solvay is a science company whose technologies bring benefits to many aspects of daily life. Our purpose—we bond people, ideas and elements to reinvent progress—is a call to go beyond, to reinvent future forms of progress and create sustainable shared value for all through the power of science. In a world facing an ever-growing population and quest for resources, we aim to be the driving force triggering the next breakthroughs to enable humanity to advance while protecting the planet we all share.
We bond with customers and partners to address today and tomorrow’s megatrends. As a global leader in Materials, Chemicals and Solutions, Solvay brings advancements in planes, cars, batteries, smart and medical devices, water and air treatment, to solve critical industrial, social and environmental challenges. You can count on our innovative solutions to contribute to safer, cleaner and more sustainable future.
Role Overview
We are looking for:
The Customer Service Manager supervises and coordinates the activities of the Customer Service
Representatives responsible for the Order to Cash process. This role will be responsible to identifying
Opportunities for simplification, promote and suggest solutions, streamlining working with the team to
Implement best practice solutions.
The Customer Service Manager is responsible for ensuring that the order to delivery, document that
Customer assistance process is effective, ensuring the correct shipment of product, on-time deliveries
And accurate and timely invoicing. This will include managing the performance of the team members
Using standard performance management tools such as appraisals, statistical information regarding
Account coverage and transactions performed, and feedback from internal and external customers.
We count on you for:
- Use metrics and other data such as invoice accuracy to analyze problems, identify root cause, and create corrective action plans.
- Lead self-initiated projects and those identified/assigned byDevelop project plans that include due dates and measurable deliverables.
- Support Responsible Care.
- Work with the Export Trade and Compliance related to releasing material blocks for order Processing.
- Provide support to the team in case of CSR absences.
- Staffing & Training:
- Motivate, mentor and coach the CSR team members to help them achieve their highest
- performance level.
- Monitor performance to observe employee’s demeanor, technical accuracy and conformity to
- company policies.
- Using metrics align and level staffing to meet business requirements and productivity goals.
- Use a regular meeting cadence within the department to keep the CSR Team focused,
- accountable for results, and informed.
- Research, troubleshoot, and correct transaction problems.
- Reduce waste and streamline processes to achieve increased efficiency and effectiveness.
- Determine work procedures, prepare work schedules, and expedite workflow. Write and
- maintain procedures that affect customer order processing and the replenishment process
- Answer questions about service.
- Import / Export:
- Direct CSR's in all import and export activities to insure compliance with all regulatory agencies
- And ensure on time delivery of product.
- Understanding of Incoterms and appropriate application thereof.
- Distribute accounts to customer account representatives
- Placement of customer account representatives
- Assist account representatives with problem solving
You will bring:
- Technical, Managerial and HR Skills Required
- Minimum Qualifications:
- Bachelor’s degree required.
- Proficient in SAP (Sales and Distribution module preferred)
- Minimum of 3 years Customer Service Manager Experience preferably in the Chemical industry
- Exposure to global matrix culture a plus.
- Good communication and listening skills.
- Ability to handle multiple priorities and to work effectively with difficult people and/or situations.
- Physical Requirements
- Must be able to sit for long periods of time
You will get:
- The U.S. base salary range reasonably expected to be paid for this position is $90,821 to $113,526 per year.
- Since actual compensation packages are based on a variety of factors unique to each candidate we may ultimately pay more or less than the posted base salary range.
- Total compensation for this role also includes bonus and/or other incentives.
- 16, or more, weeks of maternity/paternity and co-parenting leave, according to local regulations
- Training platform for all employees
- Free language courses (24 languages available)
- Free well-being sessions (physical and psychological)
Additional Information:
- The role is 100% remote.
- The location must be in the US in the Central or Eastern time zone.
- There will be Quarterly meetings in Houston, TX duration- 3 days
About us
After 50 years, we are going back to the Moon... Solvay Materials are making it possible once again for Humans to return to the Moon. Check here our Artemis missions with NASA: we will land the first woman and first person of color on the Moon.
Solvay’s purpose is to bond people, ideas and elements to reinvent progress. We can only fulfill this purpose with a diverse workforce that feels respected and appreciated, and has equal opportunities to work, grow and thrive. Our differences, visible or not, are valued. As Solvay seeks to promote unity and not uniformity, we invite you - regardless of background, age, gender, race, national origin, ethnicity, religion, sexual orientation, ability or identity - to consider a future with us.
gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.