Job description

Why USAA? Within defined guidelines and framework, responsible to adjust auto non-injury insurance claims presented by or against our members to include the end to end claims process and settling claims in compliance with state laws and regulations. Accountable for delivering a concierge level of best in class member service, in a contact center environment, through setting appropriate expectations, proactive communications, advice, and empathy.

The Opportunity
Let’s do something that really matters.

We have an important mission: serving the members of the military community and their families. It’s both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We’re looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special!

It is all about learning and growing.

Are you a military veteran or military spouse interested in serving the community you know so well? Our Claims Customer Service role may be a new career for you. There’s a lot to learn, but the journey is mapped out to help you build a lasting career and USAA is willing to invest in you! Our comprehensive, fully paid four-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs!

Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work in a hybrid model where you can work from home 2 days a week.

Job Requirements

We are currently seeking dedicated professionals to work in our Colorado Springs, CO office for future claims customer service opportunities in 2023. Work schedule times will vary and may include some weekends. We have new training classes starting every month. Military veterans and spouses/domestic partners are highly encouraged to apply.

As a Claims Adjuster in Auto Non-Injury, you’ll work under supervision to investigate, evaluate, negotiate, and adjust low to moderately complex claims presented by or against our insureds to confirm coverage, resolve legal liability and equitably settle/defend in compliance with all state regulatory requirements. In this role, you will make a difference to our members as you recognize life events, understand needs, and provide advice to deliver appropriate solutions to the member.

Primary Responsibilities:
Acquires and applies basic knowledge of Property & Casualty insurance industry products, services, and processes to include P&C insurance policy contracts and coverages and the USAA claim handling process and procedures.
Provides claims service via internal channels (phone/fax/email/mail) to members and third-party customers.
Adjusts low to moderately intricate Auto claims.
Seeks mentorship from team members to resolve issues and identify appropriate issues for additional review.
Partners with/ advises vendors and business partners to facilitate claims resolution.
Contributes to business goals, performance measurements, and efficiently uses tools & technology.
Supports workload surges and catastrophe operations during designated catastrophic events.

Minimum Qualifications:
High School Diploma or GED
Ability to communicate clearly and professionally with members by phone, fax and email to process information for claims
Successfully acquire an insurance adjuster license and applicable state registrations within 90 days of hire (USAA provides study materials and the training environment to assist you with the licensing exam)

Preferred Qualifications:
US military experience through military service or a military spouse/domestic partner
Bachelor’s degree

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation : USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The hiring range for this position is: $51,800 - 53,800 annually.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: Addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits : At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.

Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards.

Relocation assistance is not available for this position

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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