The Opportunity

Chelsea Piers Connecticut is seeking candidates to join our Frontline team as a Customer Service Associate/Front Desk Concierge. As part of our team you will be responsible for delivering the highest quality customer service to all members and guests through professional greetings, account maintenance, and extensive knowledge of Chelsea Piers products and services. You will also be expected to proactively meet the needs of members and accurately answer questions. Early mornings, evenings and weekends are required, perfect for students or a second job.

Job Description

This job might be for you if:

• You are highly motivated and energetic. You volunteer for new challenges without waiting to be asked. You are going to take ownership of the time you spend with us and truly make a difference.
• You have excellent communication/interpersonal skills and like helping others.
• You like creating relationships with team members and customers.
• You are a team player, willing to cover or trade shifts when necessary

Primary Responsibilities:

• Greet members and clients in a friendly manner and communicate properly and politely.
• Must maintain a neat and professional appearance at all times including the wearing of assigned nametag and uniform.
• Must have a thorough understanding of Chelsea Piers programs and offerings including facility times and availability
• Accurately handle Point of Sale transactions and drop-in session bookings for clients.
• Answer phone calls and respond to (or direct) inquiries about sports programs, membership, drop-in sessions, event bookings, etc.
• Participate in a rotation between all the Customer Service Venue Desks as needed.
• Provide correct information to patrons regarding directions, site information and other on-site businesses including restaurants and tenants.

Qualifications

• Minimum of 1 year customer service experience (bonus if it was in a health club environment)
• Must be a self-starter with a strong customer service focus.
• Superior organization, analytical and problem-solving skills.
• Ability to learn new skills and concepts quickly.
• Positive attitude and ability to work well as a part of a team.
• Ability to work in a fast-paced environment.
• Highly motivated individual with a passion for helping others.
• Strong interpersonal skills. Excellent phone and email etiquette.

Benefits

• Flexible schedule
• Chelsea Piers Athletic Club discounts
• Paid sick time
• Full-time employees also receive:
  • Paid vacation time
  • Health, dental and vision benefits
  • 401 (K)

Schedule: Part-Time or Full-Time, flexible, varies based on business needs

Compensation: $15 - $20 / hour, depending on experience