Job description
What is the purpose of the role?
Working in a busy customer focused contact centre, the role of the Customer Service Advisor is to respond to all initial customer enquires via a range of contact channels and deliver excellent customer service.
Why is the role important?
The Contact Centre environment is responsible for responding to customer queries at the first stage with the aim to resolve these where possible. It is a key service for the organisation with the aim of responding to queries and resolving issues as soon as possible.
Applying Instructions
For more information, please view the Role Profile
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