Job description

Hybrid Working – Mixture of Home and Office.

Training - Full training is in office, min 8 weeks.

Hours - Monday to Friday, range of shifts between 8am - 6pm

Salary - £25867 + up to 16% quarterly bonus & Benefits

British Gas Energy Team – Full Time Permanent

Be a part of something bigger and join us in powering a sustainable future. British Gas delivers innovative energy and service solutions to help solve customers’ needs. As the UK’s leading energy supplier, we put customers and colleagues at the heart of everything we do.

We are proud to be recognised as a disability-confident employer. Our customers come from all walks of life, and so do we. We hire great people regardless of their background or disability, not just because it’s the right thing to do, but because it makes our company stronger. We will continue championing inclusivity while investing in our local communities to create a better, more sustainable world for everyone.

We are incredibly proud to have been recognised by The Times for being one of the Top 50 Employers for Women.

An opportunity to play your part. At British Gas, our customers and our colleagues are our priority. Our mission is to provide energy services and solutions to our customers Sustainably. Affordably and Simply. It’s what we do best. We’re proud to live our values every single day. We care. We’re courageous. We collaborate.

You’ll be working as a Customer Resolution Agent in our classic collections team within our British Gas Residential Energy Division, supporting customers enquiries and concerns at this particularly challenging time. Showing empathy and understanding to every customer, we are here to help and find the best solutions, offering support and guidance to customers to help them in this most difficult of times.

We welcome applications from anyone with energy, enthusiasm and an absolute passion for delivering amazing customer service. A curious nature is needed to help customers open up about their personal circumstances, to allow us to find the best solution for them by fact finding and matching to the best solution.

Personal resilience is a must for what can be a rewarding role, knowing you have made a real difference.

A good internet connection is important too for when you are working from home along with a personal quiet workspace, with suitable desk and chair.

Our operating hours are Monday – Friday, 8am – 6pm and we have various shifts you will be aligned to once you start, and all are 5 days per week (37 hrs)

Our people are the beating heart of our business. We are incredibly proud of our commitment to being FlexFirst. FlexFirst working is not the same as home working permanently. We believe personal connection and collaboration are critical to your and our success. So, everyone should have the right balance of on-site and home working to stay connected to the business, do their best work as a team, and manage their wellbeing. We’re not asking everyone to do a fixed number of days. We’re asking everyone to work with their managers and teams to get the balance right

In addition, after listening to what matters most to them, we have tailored our well-being & benefits package around our employees.

• £25,867 salary plus an annual bonus of up to 16%!
• Up to £580 Employee Energy Allowance
• Pension scheme
• Electric car scheme
• 33 days holiday allowance and the option to buy/sell up to 5 additional days
• Excellent range of flexible benefits, including technology vouchers & travel insurance

We are committed to creating a cleaner and greener future. And we’re making big changes to help us get there. That means cutting customers' emissions and our own to reach net zero. And because our people are the beating heart of our business, we will continue to champion inclusivity, develop future skills and invest in our local communities to create a better world for everyone. As part of our reforestation project with WeForest, for every new employee that joins our team, we plant trees in underprivileged areas in Tanzania to offer farming and wildlife economy opportunities for locals.

Office address - New Bridge Lane, Stockport SK1 2HQ  - Please make sure you can commute on a regular basis

Job Types: Full-time, Permanent

Salary: £25,867.00 per year

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Gym membership
• Life insurance
• Private medical insurance
• Referral programme
• Sick pay
• Wellness programme
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Performance bonus
• Quarterly bonus

Work Location: Hybrid remote in Stockport, SK1

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