Job description
Posting Details
Job Title
Customer Access Senior/UKHC
Requisition Number
RE39252
Working Title
Patient Access Senior/UKHC
Department Name
H4001:Ambulatory Patient Access Services
Work Location
Lexington, KY
Grade Level
08
Salary Range
$19.00-30.09/hour
Type of Position
Staff
Position Time Status
Full-Time
Required Education
AA
Click here for more information about equivalencies:
http://www.uky.edu/hr/employment/working-uk/equivalencies
Required Related Experience
4 yrs
Required License/Registration/Certification
None
Physical Requirements
This position requires regularly sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); and occasionally standing or walking with objects weighing up to 10 pounds. Occasional exposure to cuts/punctures or combative/violent people may also be involved.
Shift
Monday through Friday (9:00 am – 7:00 pm)(Four 10 Hour Shifts): weekends and holidays will be required. Shift time may vary based on departmental needs.
Job Summary
The primary responsibilities of the Patient Access Senior for the UK HealthCare Patient Access Call Medical Contact Center include: resolution of escalated Patient Access issues; training and coaching Patient Access Associates Medical Contact Center agents; monitoring work group performance, volume, productivity, audits, and accuracy reports; a commitment to excellent customer service; processing standardization activities of workflow and efficiency improvements; and ensuring compliance with University, federal, state, and local regulations.
This position has been identified as supporting UK HealthCare, which receives funding from the Centers for Medicare and Medicaid Services (
CMS
). Therefore, all individuals hired into this position must comply with the federal
CMS
mandate issued in March of 2022. This mandate requires all new hires to provide proof of
COVID
-19 vaccination or obtain an approved medical or religious exemption as a condition of employment. Start of employment cannot occur until two weeks after receiving the full
COVID
-19 vaccination series or upon obtaining an approved exemption. Only vaccines approved by the
World Health Organization
can be accepted.
Skills / Knowledge / Abilities
The ideal candidate will possess strong leadership skills, attention to detail, and customer focus.
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
Five or more years of healthcare and/or customer service experience preferred.
Deadline to Apply
03/30/2023
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
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