Job description

We are looking for a reliable CSR to act as a communication point for our technicians and customers. You will receive requests, transmit messages and track vehicles.

The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.

Responsibilities

• Receive emergency and non-emergency calls and record significant information
• Address problems and requests by transmitting information or providing solutions
• Receive and dispatch orders for products or deliveries
• Prioritize calls according to urgency and importance
• Use phone or computer to send crews, vehicles or other field units to appropriate locations
• Monitor the route and status of field units to coordinate and prioritize their schedule
• Provide field units with information about orders, traffic, obstacles and requirements
• Enter data in computer system and maintain logs and records of calls, activities and other information

Requirements * Proven experience as dispatcher or relevant position

• Tech-savvy with knowledge of relevant methods
• Fast typing with experience in data entry
• Knowledge of procedures and guideline for emergency situations
• Proficient in English (oral and written)
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills
• Sound judgement and critical thinking
• High school diplomaCommunication method(s) used:

• Email
• Phone

Work environment:

• Call center

We live by our core values. If you think you would fit our core values apply today!

• Honest- It's our promise to provide exceptional, trustworthy services in a timely manner
• Options - We will present options that best suit your needs at all times, while assisting in helping our customers make educated decisions
• Our Workmanship - We stand behind our workmanship with 100% Satisfaction Guarantee
• Value - Our team will dedicate themselves to deliver outstanding value to each customer every time
• Empathy - Putting ourselves in our customer shoes and offer effective solutions to every concern
• Reliable - Be there when we say we will be there

At Hoover, we are a family and our employees are treated like family. Our culture is based on what works for you, not just what works for us. We know that our team is essential to our success which is why we offer competitive pay and generous benefits. If you are looking to join a growing successful team and want to learn more and more each day, then apply today!

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Dispatch: 3 years (Preferred)

Work Location: One location

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