Position: Courtesy Officer

Job Summary:

Stratton Amenities is a full-service concierge and courtesy patrol solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings.

Stratton Amenities exists to make people’s lives better through genuine hospitality, innovation, and creating A Culture of Service.

We are seeking Courtesy Officers with a current SORA Card who are energetic, friendly, and professional to join our growing team in Jersey City, NJ.

We offer a fun and professional work environment with growth opportunities, competitive pay, and exciting rewards based on performance and accomplishments.

The Courtesy Patrol role is crucial to the security of our community and the safety of our residents and team members. Your primary role is to observe, detect, and report any security concerns to our chain of command. Your ability to meet and greet residents and visitors while patrolling the facility is an added measure of comfort to those who we serve.

Requirements:

• Excellent verbal and written communication skills
• Excellent problem-solving skills
• Exceptional interpersonal skills and guest service abilities
• Ability to walk and patrol the property, parking, and amenities
• Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner
• Ability to think clearly and efficiently and make concise decisions under pressure
• Ability to maintain a neat, professional, and well-groomed appearance
• Ability to be organized, proactive, productive, and self-motivated exuding a positive attitude
• Ability to take pride and show ownership in the position and property

Responsibilities:

• Pays attention to the surroundings (Avoid engaging in fraternization and other activities, as they can cause distraction and become a detriment to your work)
• Smiles and welcomes residents in and out of the community
• Provides exceptional service while on duty such as asking if there’s anything you can assist the resident with
• Anticipates needs and reach out if someone looks like they need assistance

• Conducts daily rounds on each tour
• Checks both the internal and external rounds of the facility that includes but are not limited to all buildings' main entrances and egress doors, facility man-gates, handicap gates, fire gates, and loading docks (Internal rounds will include but are not limited to checking all elevators to make sure they are operating properly. Any issues surrounding elevators must be reported immediately to the command center)
• Checks the said gates and doors throughout the tour to ensure safety

• Checks and signs all fire books in the fire control room, acknowledges all trouble alarms on the fire panels, and report any issues to the command center
• Responds to all facility emergencies (i.e., fire alarms, elevator entrapments, vehicle accidents on the property, smoke complaints, loud noise complaints, etc.)
• Provides a friendly customer service and accurate information to residents and guests
• Escorts couriers to the building package concierge locker in all buildings as needed
• Covers all post for lunch reliefs
• Performs any and all directives from the Facilities Manager, and/or Concierge Director
• Completes shift logs each shift, escalating urgent matters or issues to the General Manager and Facilities Director immediately
• Checks amenities to reset all furniture to prepare for the next day or to uphold the standard
• Restocks coffee machines
• Checks guest suites and ensure that lights are off and doors are locked if vacant

Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service.