Job description
Position Purpose:Contributes to branch sales growth and profitability by providing prompt, friendly and professional service to Johnstone customers in-person and over the phone.
Subordinate Summary:This position has no formal supervisory responsibilities.
Essential Job Results and Responsibilities:
Customer Service Results and Responsibilities1. Answers incoming telephone calls and greets customers who walk in the store. Handles multiple customers and customer requests simultaneously while maintaining a friendly and professional manner.2. Assists customers in making product selections by asking questions and actively listening to identify customer needs. Assists with system or product troubleshooting and answering technical questions. Identifies alternate or substitute products to meet customer needs.3. Researches and sources product for customers using a variety of tools, including point-of-sale computer system, catalogs, websites, JXI, and industry and store contacts . 4. Enters sales orders into point-of-sale computer system for invoicing or cash payments. Processes customer returns and warranties following company guidelines.5. Follows up promptly on all customer requests for information, quotes, alternative parts and delivery dates. Proactively communicates with customers about any expected delays or issues with their order.6. Develops good working relationships and rapport with customers. Greets regular customers by name.7. Maintains the highest standards in cleanliness and appearance of the showroom through stocking shelves, housekeeping, creating displays, etc.
Sales Results and Responsibilities1. Prepares and issues sales quotes following company guidelines. Follows up on quotes to secure sales.
- Resolves customer complaints and disputes in a timely, professional manner that balances customer requests with business needs.
- Follows company pricing and credit guidelines
- Educates customers/prospects re: the variety of products available for sale and the benefits of shopping at Johnstone Supply
gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.