East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk.

We currently have a number of vacancies to join the East Suffolk Council's Anglia Revenues and Benefits Team as a Council Tax Billing Officer.

Your role

Are you an enthusiastic team player with a willingness to learn? If so, we would like to hear from you.

Be part of our successful Council Tax team to compile and maintain client records, verify eligibility for reductions (including Local Council Tax Reduction Schemes), make amendments and set up billing, collection of Council Tax. This will include daily telephone communication with the public and various Government bodies.

You will need:

• to be a team player and can work on own initiative
• great communication skills – written and verbal
• to monitor client accounts to check payments received
• excellent customer service skills
• to accurately update computer systems and records
• keep up in a fast-paced partnership environment
• liaise with other departments, Citizens Advice and Department for Work and Pensions
• the ability to work from home
• to travel, when required, to Thetford for training although a full programme of remote e-training is currently in place
• above all, enthusiasm.

You can view a full list of requirements in the Job Description and Person Specification (docx).

If you think you have what it takes to be successful in this role, even if you don’t meet all of the essential requirements, please apply.

We would appreciate the opportunity to consider your application.

Why work for us?

East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council, take a look at our video and hear why our employees think it is such a great place to work (YouTube).

Here are some of the main benefits:

• Great opportunities for training and development
• Generous leave entitlement (equivalent to 24 days a year, increasing to 30 days after 5 years’ service, plus bank holidays)
• Local government pension scheme
• Free car parking (for when you are working in the office)
• Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services.

Please see our benefits brochure for further information (pdf).

To find out more

For an informal discussion regarding this post, please contact Andrew Rose on 07814 223606 or email recruitment@angliarevenues.gov.uk

Closing date: 11pm, 30 November 2022.

How to apply

Step 1 - Read the advert and the Job Description and Person Specification (docx)

Step 2 - Complete the Supporting Statement template (docx). Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted).

Step 3 - Complete the online application and upload your statement. Please note, CV’s are not accepted

For more information, check out the How to Apply section of our Career Site (URL).

East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk.

We hugely value our staff and know that in order for us to remain successful, it is essential for us to recognise talented employees, developing and retaining them within the organisation. We are therefore committed to investing in our staff and providing first-class support to ensure a positive culture and rewarding careers.

To find out more about why we are so proud of East Suffolk Council and to hear why our employees think it is such a great place to work, take a look at our video. https://www.youtube.com/watch?v=TSWedQksWt0