Job description
Here are a few reasons why our Contact Centre Agents / Customer Service Advisors enjoy working for us…
FULL TIME OPPORTUNITIES
These roles are office based and all ongoing Government and Health & Safety guidance will be followed to promote a safe working environment.
This is a great opportunity for you to build your career and develop your skills as part of a growing global company. Our Portsmouth site holds Investors in People Gold AND Health & Wellbeing Accreditations.
Full-time hours are 37.5 hours per week, 5 x 7.5 hour shifts between Monday - Sunday from 8am to 10pm (working alternate weekends).
If you have the following skills or experience, then this could be the ideal role for you…
Our Business
At Tenerity, we provide our clients with compelling technology and services that earn their customers' loyalty every day. Our employees re-define loyalty with transparency and trust so that our clients can more deeply engage their customers, creating value from those connections.
We are a growing company at the top of our industry with values and character that allows us to stand apart from the competition. We promote inclusion and diversity within our organization to garner perspective and engender trust. We are looking for people who will embrace our culture of radical transparency, who will create attunement with our customers, and embrace the pragmaticism that comes from knowing that as life and people change, companies must adapt and change.
We have a bias on promoting from within, provide top notch compensation, and have a total rewards strategy that sets us above others in the field. Do you want an impactful role in a growing company that is creating new solutions that lead the field in their innovation and effectiveness? Then consider joining us!
FULL TIME OPPORTUNITIES
- Competitive salary
- Full training and support throughout your career at Tenerity
- Subsidised Gym Membership
- 25 days holiday PLUS Bank Holidays
- Free hot & cold drinks during your shift and outdoor areas for your breaks
- Close to public transport links and local amenities
- Up to 10% Company pension Scheme
- Discounts & offers for Tenerity employees
- Regular Health & Wellbeing initiatives and wellbeing services
- Free onsite parking
- Reward and recognition scheme
- A great working environment and supportive Team Leaders
These roles are office based and all ongoing Government and Health & Safety guidance will be followed to promote a safe working environment.
This is a great opportunity for you to build your career and develop your skills as part of a growing global company. Our Portsmouth site holds Investors in People Gold AND Health & Wellbeing Accreditations.
Full-time hours are 37.5 hours per week, 5 x 7.5 hour shifts between Monday - Sunday from 8am to 10pm (working alternate weekends).
If you have the following skills or experience, then this could be the ideal role for you…
- Excellent verbal and written communication skills
- Experience in a customer focussed role ideally within a call centre environment
- Experience of handling complaints and managing customer expectations
- A great team player with strong PC skills
- Handling enquiries over the phone and proactively seeking to resolve and support the needs of every customer
- Calling new customers to remind them of their account benefits
- Liaising with event ticket providers to ensure the best outcome for customers
- Supporting with various bookings for our customers including, theatre, cinema, concerts, operas, festivals, flower shows and sporting events
Our Business
At Tenerity, we provide our clients with compelling technology and services that earn their customers' loyalty every day. Our employees re-define loyalty with transparency and trust so that our clients can more deeply engage their customers, creating value from those connections.
We are a growing company at the top of our industry with values and character that allows us to stand apart from the competition. We promote inclusion and diversity within our organization to garner perspective and engender trust. We are looking for people who will embrace our culture of radical transparency, who will create attunement with our customers, and embrace the pragmaticism that comes from knowing that as life and people change, companies must adapt and change.
We have a bias on promoting from within, provide top notch compensation, and have a total rewards strategy that sets us above others in the field. Do you want an impactful role in a growing company that is creating new solutions that lead the field in their innovation and effectiveness? Then consider joining us!
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