Contact Center Representative (may be remote from MD,FL,TX,IN,PA,VA,WV,NC,DE)
Full Time
Texas
Posted
Job description
We are currently seeking an experienced professional for a Contact Center Representative. The Contact Center Representative provides a variety of sales and service functions such as providing information on all Credit Union services by phone, email or mail and effectively cross-selling the products and services that meet the member’s specific needs. The Contact Center Representative responds to questions and/or provides information, processes requests/transactions as appropriate and assists members and potential members in understanding and utilizing Credit Union products and services.Requirements
High school diploma or equivalent (GED), Associate's degree preferred. This position requires a minimum of two years experience working for a financial institution with previous experience selling and cross-selling products or services. Six months contact center experience preferred. Ability to communicate effectively verbally and in writing. Functional knowledge of Microsoft Office suite of products. Ability to perform routine mathematical calculations. Ability to function in a call center environment and utilize standard office equipment including but not limited to: computer, 10 key calculator, fax, copier, telephone, etc.
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