Job description

About us

Marrazzo's Auto Service is a small business in Trenton, NJ. We are professional, customer-centric and collaborative.

Our work environment includes:

• Modern office setting
• Casual work attire
• Lively atmosphere

About this Opportunity

Provides Superior Customer Service Experience to all customers on the phone, in person and throughout the entire repair process. Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle. Responsible for coordinating communications with all other (internal & external) stakeholders for the repair.

• Estimate all drive-in appointments as well as walk in customers and complete repair plans
• Complete process review with customer
• Repair Orders: All files are opened with DRP compliance, including obtaining proper authorizations
• Check in vehicle upon drop of with customer
• Prepare and complete proper paperwork for final customer packet prior to vehicle delivery (DRP, final invoice)
• Provide post repair plan communication including all vehicle status updates
• Complete total loss administration
• Perform other related duties as assigned for the purpose of ensuring a superior customer service experience
• Final QC, including test drive
• Deliver vehicle to customer upon completion
• Ability to effectively communicate with others verbal and written
• Working estimating knowledge, including systems
• Strong sales orientation
• Organization and multi-tasking skills, good time management and the ability to adapt easily to fast-paced environment
• Personable, friendly demeanor with superior customer service approach
• Well groomed, professional appearance

Physical Requirements / Working Conditions

Position is based in a normal shop environment. Daily activity may consist of: physical activity such as reaching below and above shoulder level, kneeling, bending, squatting and stooping to inspect repairs, lifting and carrying objects over 50 pounds as well as sitting and standing for extended periods of time during the estimating and disassembly process. The working environment consists of; exposure to fumes, chemicals and dust, along with high levels of noise and subjectivity to weather conditions both inside and outside. In addition, a regular exposure to work near mechanical parts. Visual acuity to determine the accuracy and thoroughness of the work assigned is a must.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Health savings account
• Paid time off
• Retirement plan

Day range:

• Weekend availability

Shift:

• Day shift

Ability to commute/relocate:

• Trenton, NJ 08610: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

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