You are dynamic. You seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results. You are able to deliver a great customer experience, even when handling challenging situations.

Job Summary:

You will develop and lead a team of Collections Specialists. You lead by example and coach on key behaviors to influence results, providing the correct solutions for delinquent banking accounts. You implement strategies within your team passed down from leadership as well as support Risk and Control Initiatives.

Job Responsibilities:

• Develop and lead team of Specialists
• Responsible for performance management; Lead by example and coach on key behaviors to influence results
• Select and retain talent
• Identify ways to support inclusion and diversity
• Resolve employee and escalated customer problems and inquires
• Ability to Work Evening Schedule: Monday - Friday ; 1:00pm - 10:00pm (10% Additional Shift Differential will apply)

Required Qualifications, Skills, and Capabilities:

• Minimum of two years management or leadership experience
• Must be willing to work in an environment that requires phone-based customer interaction
• High School Diploma (or equivalent)
• Advanced proficiency with computer functions with MS Office Suite
• Required to abide by all applicable regulatory and department practices and procedures
• Experienced in conflict resolution
• Exceptional verbal and written communication/presentation skills

Preferred Qualifications, Skills, and Capabilities:

• Bachelor's Degree
• Collections or customer service experience in call center environment
• Ability to delegate tasks and prioritize workloads among team members
• Specialized functional or technical knowledge that allows for independent thought and action

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans