Job description

Location: Phoenix, 85016 (Remote after 2 weeks of training)

Pay rate: $16-$19/hr

Hours: Monday-Friday, shifts available between 6AM-6PM

Summary

The Customer Solutions Professional will manage a file of charged-off, delinquent consumer accounts referred to us by our clients. As a Customer Solutions Professional you will be tasked with generating revenue and obtaining monthly collection goals by calling consumers, discussing their account status, and negotiating the best arrangements on behalf of our clients. You will go through an intensive and effective paid training program to set you up for success. Entrepreneurs, veterans, auto sales, retail sales, account managers and commission sales people often succeed in this unique and diverse environment.

Essential Functions

• Monitor assigned queues and follow up accordingly with customers, investors & attorneys
• Review ongoing workout plans with customers, evaluate their needs & issues and counsel them appropriately
• Analyze credit reports, loan histories, personal records & assets and make recommendations to managers
• Comply with federal, state & local regulations pertaining to collections and bankruptcy practices
• Responsible for inputting results of conversations into collections system

Qualifications and Skills

• High School Diploma required; College Degree preferred
• Experience as a proven top performer in the collections industry; auto, credit card, or student loan experience preferred
• Must be able to pass a criminal background check, drug screen and credit check to client-required standards
• Team player with strong written and verbal communication skills
• Great attitude with the ability to be assertive and strong analytical skills for decision-making
• Enjoy speaking on the phone with people and performing computer research
• Ability to work in a fast-paced environment; effectively sharing ideas, skills, and knowledge
• Detail-oriented with strong organizational skills
• Bilingual a plus, but not required

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Phoenix, AZ 85015: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Can you start on 2/27?
• What is the best email to reach you by?

Experience:

• Customer Service: 3 years (Preferred)

Work Location: Hybrid remote in Phoenix, AZ 85015

gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.