The Student Health Care Center (SHCC) at The University of Florida within the Department of Community Health and Family Medicine (CHFM) is seeking a Clinical Services Representative II to provide patient centered service in a medical office setting by reviewing and updating patient information, scheduling patient appointments, maintaining a comfortable wait experience for patients and provides a positive first impression during the scheduling, check-in and check-out process. This position will work primarily at the main SHCC but may be required to float to other areas within SHCC, as needed, for staffing shortages.

Scheduling:

• Schedule patient appointments, tests, procedures, and minor surgeries in person, by telephone and/or via MyChart inquiries.
• Responsible for reviewing and updating patient account detail, entering and verifying insurance.
• Triage all incoming calls to the clinic, forward calls, and consult or defer medical questions/advice to appropriate clinical staff.
• Work effectively with a wide range of students whose needs may be difficult to assess on initial contact.

Check-in and Check-out Patients:

• Greets patients and visitors warmly, professionally and provides a patient friendly point of entry and exit.
• Obtain all health history, physical forms, consent forms, copies of identification/ insurance cards and other required documentation during the check-in and check-out process.
• Verify student status/eligibility for services and select appropriate guarantor for appointment.
• Ensures scanning of paper documents in EPIC are properly completed, labeled, and placed in the correct tab of the patient EMR.

Administrative Support:

• Processes incoming mail, coordinates ordering of office supplies, and assist with maintaining adequate inventory levels in the clinic.
• Manages in-basket pools, resolution of front-end edits, rejections, and information requests within targeted time frame.
• Troubleshoots patient care issues Works with referral coordinator to ensure patients schedule with medical specialists at UF Health and in the community.
• Provides coverage in other medical team areas (as necessary). Perform other duties as required to support the overall mission of the department.

Our Commitment to Diversity, Equity, and Inclusion:

The University of Florida College of Medicine is committed to diversity, inclusion, and health equity through the efforts of actively finding, developing, and including the best talent to support our vision of being “a premier institution focused on promoting health and alleviating human suffering through exceptional education, discovery, innovation and patient-centered health care of the highest quality.”

The University of Florida is an Equal Opportunity Employer. The University is committed to non-discrimination with respect to race, creed, color, religion, age, disability, sex, sexual orientation, gender identity and expression, marital status, national origin, political opinions or affiliations, genetic information, and veteran status in all aspects of employment including recruitment, hiring, promotion, transfers, discipline, terminations, wage and salary administration, benefits, and training.

Typical schedule: Monday through Friday, 08:00 AM to 05:00 PM (08:00 AM to 04:30 PM during summer and break weeks). 40 hours per week. Hours and days may vary due to the needs of the SHCC. Clinic work locations may vary from UF Vet Hospital, Santa Fe College, and Student Health Care Center on campus as needed.

About Gainesville, Florida:

Gainesville (http://cityofgainesville.org) is home to Florida's largest and oldest university and serves as one of the state's centers of education, medicine, cultural events and athletics. Gainesville is also the largest city in Alachua County and is the county seat, with approximately 269,000 residents county-wide. The city provides a full range of municipal services, including cultural and nature services and necessary administrative services to support these activities. Additionally, the city owns a regional transit system, a regional airport, and a 72-par championship golf course. Known for its preservation of historic buildings and the beauty of its natural surroundings, Gainesville's numerous parks, museums and lakes provide entertainment to thousands of visitors. Because of its beautiful landscape and urban "forest," Gainesville is one of the most attractive cities in Florida. It is a hidden gem in North Central Florida that is within a couple hours to major cities such as Orlando, Jacksonville, and Tampa. We are in a central location to both the Gulf of Mexico and the Atlantic Ocean, providing easy access within a day’s drive to beaches, nature preserves, and water-based activities. We have warm weather much of the year, allowing for outdoor activities almost year-round. Due to the diverse atmosphere generated by The University of Florida and UF Health Shands who are the leading employers in Gainesville, Gainesville is also a wonderful place to raise a family. For more information about Gainesville, FL please go to: The Guide to Greater Gainesville Explore Gainesville in 60 seconds

The salary range is between $ $18.00-19.25 per hour and is commensurate with skills and experience.

Benefits:

The University of Florida (UF) offers low-cost State Health plans, and a number of Dental and Vision plans to fit you and your family’s needs. Additionally, UF offers Domestic partner coverage through GatorCare. Optional plans such as life, disability, legal and accident insurance are also available. Build your retirement roadmap with competitive pension plans, investment accounts and a host of voluntary add-ons, such as 457 deferred compensation and 403(b) plans. UF provides a variety of leave programs including vacation, sick leave, 11 paid holidays and family medical leave. Full time TEAMS staff accrue approximately 22 vacation days and 13 sick days annually. Furthermore, there are 4 personal leave days, proportionate to the employee’s FTE, which are typically used during the holiday closing period between Christmas day and New Year’s Day. UF also provides you the flexibility to deal with life’s challenges by offering paid family leave, which is eight full weeks of leave over a 24-month period for those who qualify for FMLA. UF Employees are also eligible for the GatorPerks discount program, which provides big savings at various business and retailers! Explore UF’s plethora of benefit options here: TEAMS Benefits.

High school diploma or equivalent and two years of relevant office experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

• Ability to adhere to high standards of customer service as the position is extensively telephone and face to face interaction with patients, health care providers, and staff from various SHCC offices.
• Possess excellent communication, organization and problem-solving skills.
• Must be comfortable discussing personal health information in a confidential, professional manner.
• Business or healthcare-related practice experience.
• The ability to multi-task, prioritize responsibilities, problem solve and function in a team environment.
• EPIC system knowledge
• CPT and diagnosis coding
• Ability to adhere to UF and UF Health policy. Completion of required annual trainings including but not limited to: HIPAA, FERPA, Red Flags, Handling SSN, Billing Compliance

• In order for your application for this position to be considered complete, you must upload a resume, and a cover letter, or letter of interest.
• This position does not qualify for visa sponsorship.
• Position consists of predominantly computer work, ability to sit for extended periods of time.
• Able to transport himself/herself to various training activities and meetings.
• This is a time-limited position. An appointment to a position funded by contract and grant, auxiliaries, or local funds, as appropriate, for a particular project, enterprise, or specified period. Such designation must be made to the position at the time of recruitment. A time-limited position shall have the same rights as a position with a regular appointment modifier, except such position shall not have rights provided for layoff, recall, and notice of non-reappointment.
• This is not a temporary position.
• If you are a Florida resident claiming veteran's preference, please upload a copy of your DD-214 with your application for consideration.

Our Commitment to Diversity, Equity, and Inclusion:

At Community Health and Family Medicine and its divisions Everyone belongs, Everyone grows, and Everyone thrives!

The University of Florida College of Medicine is committed to diversity, inclusion, and health equity through the efforts of actively finding, developing, and including the best talent to support our vision of being “a premier institution focused on promoting health and alleviating human suffering through exceptional education, discovery, innovation and patient-centered health care of the highest quality.

The University of Florida is an Equal Opportunity Employer. The University is committed to non-discrimination with respect to race, creed, color, religion, age, disability, sex, sexual orientation, gender identity and expression, marital status, national origin, political opinions or affiliations, genetic information, and veteran status in all aspects of employment including recruitment, hiring, promotion, transfers, discipline, terminations, wage and salary administration, benefits, and training.

This is a time-limited position: Which is defined as an appointment to a position funded by contract and grant, auxiliaries, or local funds, as appropriate, for a particular project, enterprise, or specified period. Such designation must be made to the position at the time of recruitment. A time-limited position shall have the same rights as a position with a regular appointment modifier, except such position shall not have rights provided for layoff, recall, and notice of non-reappointment. However, this is not a temporary position.

If you are a Florida resident claiming veteran's preference, please upload a copy of your DD-214 with your application for consideration.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.