Management and Leadership

• Leads the training of front desk clerks both hands on and written material.
• Conducts the interviewing, hiring, orienting, training, evaluating and supervising of clinical service representatives; Also responsible for supervision of clinical staff when regular supervisor is out of the office on leave.
• Verifies & approves employees work time.
• Ensures staff are in compliance of all policies and procedures including HIPAA, FERPA, IT etc.
• Participates in planning and administrative team for departmental special projects.
• Serves as subject matter expert and performs the duties of all positions supervised.

Scheduling/Coordination of Care

• Arranges the coordination of care with associated services at UF Health Shands, including the scheduling and pre-certification of all OR surgeries. This will include, but is not be limited to coordinating ASR bed orders, and scheduling anesthesia appointments.
• Responsible for scheduling history and physical, pre-orthognathic workup appointments, diagnostic testing (MRI, CT scan, etc.), and pre-surgical anesthesia appointments at UF Health Shands.
• Incumbent in this position will also coordinate efficiently with outside vendors for delivery of prostheses for operating room cases.
• Axium tasks include, scheduling new medical referrals and dental consults, and updating the Axium schedule when the doctors are out.
• Accountable for the Incorporation of daily urgent referrals in a busy clinic.
• Responsible for posting OR cases on the SNAP board.
• Responsible for updating the faculty Outlook calendars with OR cases.

Lead Financial Counselor

• Interview and counsel patients who will or have been treated in Oral and Maxillofacial Surgery and Center for Implant Dentistry to determine financial status and/or insurance coverage.
• Verify insurance coverage for each patient and determine if services to be provided are covered and/or non-covered according to individual insurance policies.
• Verify account information in our computer system to ensure accuracy and update accounts as necessary.
• Print proposal treatment plans for patients, knowledge of electronic billing, and print dental claim forms.
• Responsible for entering treatment plans and charges into the system.

Insurance Coordination and Billing

• Responsible for communicating with various insurance companies to obtain all inpatient and outpatient surgery authorization approvals.
• Works with Medicaid Portals for direct billing of all Medicaid dental or medical billing for the department.
• Determines patients who are covered by HMO, PPO, or Worker’s Compensation.
• The incumbent will insure that each HMO, PPO or Worker’s Compensation visit is pre-certified.
• Verifies patient’s insurance information on Availity, MMA Medicaid plans, and commercial plans.
• Determines deductible, co-payment and extent of coverage.
• Notifies patients of any deductibles due and/or any co-payment not covered by their policy.
• Notifies students, residents, and faculty of services which are authorized and monitors treatment plan to ensure that all procedures are performed according to agency guidelines.
• Notifies students, residents and faculty of the amount of payment to be collected from the patient prior to treatment being provided.
• Gather and verify copies of the patient’s insurance card and completes all forms required by third party payers.
• Inputs insurance information into the computer system to ensure correct billing for treatment provided.
• Create medical record number for dental patient in the UF Health Shands Epic scheduling network system.
• Responsible for emailing residents the CPT codes, DX codes, and surgery dates to enter an Epic encounter to create the OR case.

Other Duties as Assigned

• Responsible for working Oral Surgery clinic reception desk, serving as a specialist in customer service when needed.
• Schedules meeting luncheons and educational lectures with the Oral Surgery staff.

$60,0000 Annually

In order to be considered, you must upload your cover letter and resume.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.