At FOI our goal is to provide our patients with world-class orthopedic care.

Our mission of providing the best care encompasses not only the care the physician provides, but all medical and administrative aspects of the patients encounter with Florida Orthopaedic Institute (FOI) as well. Every staff member plays a vital role in this mission. We take pride in receiving the Patriot Award from the Department of Defense for the support that we give to National Guard and Reserve members who are employed by FOI. We are committed to encouraging a culture of inclusion reflective of the communities we serve, and we provide equal opportunity to all. Florida Orthopaedic Institute conforms to the spirit as well as to the letter of all applicable laws and regulations.

What we offer:

• Full time opportunities available, with room for career growth and advancement.
• Excellent job security and stability, to promote an optimal work life balance.
• Be part of this dynamic and growing high level Patient Services team!

In this role you will:

Be responsible for accurately and efficiently capturing all assigned providers diagnostic studies ordered, verifying insurance, and obtaining authorizations for any diagnostic studies while meeting and exhibiting standards of excellence in customer service.

Key Responsibilities:

• Communicates with patients over the phone in a professional and customer service oriented manner.
• Communicates effectively with staff, secretaries, and physicians by phone, in person or in writing.
• Captures the diagnostic study record for assigned clinic and becomes the record owner.
• Verifies benefit coverage, eligibility for diagnostic study owned in Filemaker prior to testing date.
• Ensures assigned diagnostic study records are completed in a timely manner.
• Determines whether the patients insurance company required pre-authorization and obtains all authorizations, if applicable.
• Able to identify the difference when a prior authorization or a referral is needed prior to the diagnostic studies being performed.
• Identifies, reviews, extracts, and provides clinical notes, durations and response to conservative treatment measures from patients visits to the insurance carrier in an effort to obtain a secure pre-authorization for the diagnostic studies.
• Ensures the nature and outcome of the contact with the insurance carrier of each diagnostic test request is documented in Filemaker, Athena to support claims billing and reimbursement of the diagnostic studies.
• Establishes a good working relationship with Primary Care Physicians offices, Insurance and various diagnostic testing facilities and hospitals.
• Maintains a thorough understanding of all major insurance carrier benefit verification and authorization processes. Keeps current with updates for various health plans.
• Maintains and utilizes online access to major insurance carriers.
• Seeks clarification of physicians diagnostic study orders, if necessary.
• Communicates with the patient on the process of their authorization.
• Assure compliance with all company plans, policies and procedures set forth by the Florida Orthopaedic Institute
• All other duties as assigned.

About You:

• High School Diploma or GED is required.
• Previous customer service experience required.
• 1-2 years experience in a medical environment with experience in medical insurance verification and pre-authorizations.
• Must be proficient in Microsoft Office applications, including Outlook, Excel and Word.
• Effective written and oral communication, critical thinking and problem solving skills required.
• Knowledge of medical terminology and diagnostic studies.

We Would Love It If You Also Had:

• Athena EMR experience
• Orthopaedic practice experience