Job description

Client Services Representative

Retrieval of Documents

Document retrieval of documents with remote access

Responsibilities

• Productivity: Document retrieval (various computer systems).
• Maintain firm's database and portal.
• Front Desk/Receptionist support (lunch, break coverage and possible days off).

Skills and Abilities

• Excellent interpersonal skills.
• Ability to identify and solve problems effectively and timely.
• Excellent follow through skills.
• Accuracy / detail oriented.
• Ability to prioritize and multitask.
• Positive and professional demeanor.
• Excellent written and verbal communication skills.
• Excellent work ethic (i.e., Tardiness, attendance, using working time effectively)
• Able to communicate effectively with all levels of staff, managers, and clients
• Intermediate Proficiency in Excel/Word
• Good Customer Service Skills
• Positive Attitude

Supervisory Responsibility
This position has no supervisory responsibilities.

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type/Expected Hours of Work
Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of 8:30 a.m. to 5:30 p.m.

Preferred Education and Experience

• High School or College Degree
• One to Two years of Client Services experience.
• Training or experience in computer applications.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Burbank, CA 91502: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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