Job description
Jewelers Mutual Group, United States and Canada’s leading insurer, risk advisor, and technology provider for the jewelry industry is hiring a Client Service Representative!
WHY JM:
At Jewelers Mutual Group, we are passionate about our mission to raise the tide of the jewelry industry by providing meaningful insurance and business solutions. United by dedication, innovation, and heart, our employees are committed to building on our 110-year heritage to support the industries and communities to which we belong.
By inspiring our team to bring their authentic self to work, we create motivated, cross-functional teams that drive innovation and value for our customers while enabling career exploration and growth for our employees. Together, we celebrate the evolution of our company and embrace a startup mentality within the walls of an industry stalwart.
Join Jewelers Mutual Group and be part of an organization that proudly lives its values, succeeds through collaboration, and encourages all employees to make their mark today.
Position Summary:
Provide superior service to current and future policyholders by effectively marketing products and building strong relationships to meet service and retention goals; Provides general support to JMI field agents to facilitate new business growth.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Provide excellent service to policyholders and become a resource for them for any policy questions and requests
Build and maintain strong relationships with clients and brokers through effective and positive communication
Manage the completion of policy renewals, endorsements and cancellations
Proactively solicit feedback from clients to better understand their needs and to ensure policies and limits of coverage in force are adequate, recommending changes as appropriate
Increase or add additional coverage to policies when appropriate
Maximize opportunities to educate clients and brokers about loss prevention and security strategies, product features and carrier underwriting recommendations
Maintain accurate client data in agency management system and ImageRight system
Identify and recommend process improvement opportunities
Participate in a variety of projects
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
QUALIFICATIONS
Must have excellent customer service skills
Embrace change and excel in an innovative environment
Share knowledge with the team
Must have an interest in continuously learning
Must be able to obtain Property/Casualty Insurance Agent License within 2 months of employment
Must be able to obtain Certified Insurance Service Representative designation
EDUCATION AND/OR EXPERIENCE
High school diploma is required, Bachelor’s degree is preferred
Must have previous customer service experience
Prefer 2-4 years of industry experience in insurance or agency relations
An equivalent combination of education and/or experience may be considered
Prefer in progress Certified Insurance Counselor (CIC) designation
COMPUTER SKILLS
Intermediate skills in the MS Word, Excel, and Outlook
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