Client Experience Specialist - Charlotte, NC

We are looking for amotivated leader to strive for excellence in the merchant service industry.

We value team players andclient-conscience individuals who want to make a difference for businesses by providingthem the best in financial technology products and services.

Quite simply, Allegiancehelps businesses to get paid. We remove friction from the payment process sobusiness leaders can focus on what they do best… Building their business, nottheir back offices. And we are growing our team that sells Allegiance’s value.

As a Client Experience Specialist you will need to effectively answer and resolve customer service and terminalsupport inquiries from both merchants and partners. This is a B2B customersupport role and the ideal candidate will have an excellent track record ofproviding exceptional customer service to internal and external customers.Daily customer support inquiries include, but are not limited to generalcustomer service, terminal support, billing and statement questions, rateanalysis, batch verification, terminal troubleshooting, file builds, downloads,various POS hardware and software solutions. Actively support customers byparticipating in outbound call campaigns and non-phone related tasks, specialprojects, and other support activities as required.

OPPORTUNITIES& BENEFITS

AllegianceMerchant Services is a rapidly growing company, and we are constantly addingcreating new opportunities for our employees and the company as a whole. Alongwith growth opportunities we offer:

• 
  Exceptional Industry Training
• Paid vacation, holidays, and sick days
• Company Healthcare plan
• 401(k) plan
• Recession-Proof Industry
• Work hard, play hard environment that fosters teamwork.

RESPONSIBILITIES

• Ensure accurate and timely entry of merchant applications
• Work with the sales representative, businessowner or partner to resolve pending issues
• Identify and resolve customer service and terminal support incoming phone callsand email.
• Assist customers in setting up their Allegiance Merchant Services solutions
• Educate merchants on products & services supported by Allegiance
• Accurately record and track all merchant related calls into CRM and ticketmanagement system
• Educate merchants on online tools and other resources to optimize theirbusiness
• Create and Update Daily/Weekly/Monthly reporting
• Perform Outbound Calls for various campaigns and courtesy calls
• Account Updates & Maintenance
• Create / Maintain and Update Department SOP’s
• Assist sales team with equipment, gateway, and software installations.
• Properly track productivity and meet monthly with manager to review and discussprogress
• Support team in maintaining SLAs for the department.

SKILLS& QUALIFICATIONS

• Bachelor’s Degree preferred or comparable experience
• Strong data entry skills
• Excellent organizational and communication skills
• Must possess a good technical aptitude and ability to multi-task
• Team player, good interpersonal skills with a high degree of initiative
• Ability to participate in rotational on-call responsibilities
• Knack for thriving in a fast-paced, multi-tasking environment
• Willingness to grow and expand duties and assist where needed
• Ability to work independently and as part of a team
• Winning Attitude is a must!!!

MOREABOUT ALLEGIANCE

Allegiance providessolutions that enables businesses to offer their customers choices on how theypay for products and services: Pay now with debit, ahead of time with prepaidor later with credit products. From the world’s major cities to remote areaswithout banks, people are increasingly relying on digital currency along withmobile technology to use their money anytime, make purchases online, transferfunds and access basic financial services.

Weare committed to providing tools and technologies that will help our customersimprove and grow their business. We are also excited to deliver a range of newproducts that will enable our customers to accept mobile payments likeApplePay, NFC and EMV. We're a hard-working crew that's expanding fast, havingamazing success and a ton of fun while doing it. We are looking to add newstars to our team quickly. Don’t miss this opportunity to start an excitingcareer focused on you and your development. Apply Today!

EQUALEMPLOYMENT OPPORTUNITY

It is the policy ofAllegiance to provide equal employment and advancement opportunities to allcolleagues and applicants for employment without regard to race, color,religion, sex, age, national origin, sexual orientation, gender identity orexpression, disability, genetic information, pregnancy, veteran or militarystatus, marital or domestic partner status, or any other factor protected byfederal, state, and/or local laws.