Job description

Selected as a Top Workplace in Philadelphia for the past 13 years and headquartered in Montgomeryville, Pennsylvania, MSS has a need for a Claims Representative. This person will be responsible for the investigation, processing, disposition and resolution of customer or mover claims. We are seeking a motivated and high-energy individual who will develop responsive relationships with customers to resolve and mitigate claims. This position requires a positive individual who can adapt to change.

Claims Representative Job Responsibilities:

• Promptly respond by phone, and/or e-mail to internal and external communications and potential issues or concerns regarding claims.
• Ensure claims resolution by processing claims reports, sourcing and assigning repair work, tracking, and confirming repair firm appointment schedules and following up through final disposition.
• Resolve routine claims to facilitate prompt denial, payment, or repair.
• Actively participate in the settlement of disputed claims while utilizing sound judgment and rapid service response in best interest of company and customers.
• Identify all claims issues and conduct research regarding service repair pricing, mover charge backs, damage investigation and follow-up, claims payment approval and closing out claims.
• Considerable phone and e-mail communication and follow-up are required.

Requirements:

• Ability to work 10am-7pm EST
• Knowledge of basic technical concepts regarding household specialty items repair, services and parts or ability to learn same on the job.
• PC skills, Microsoft Office Excel, Word, Outlook basic proficiency.
• Demonstrates excellent problem-solving skills and negotiating skills.
• Ability to work effectively and exercise sound business judgment.
• Ability to communicate effectively, both verbally and in writing.
• Demonstrates ability to work with customers with courtesy, tenacity, professionalism, persistence and tact.

We are staffed from 8:30AM until 9PM to support our customers nationwide. Overtime and some Saturday hours (9AM to 1PM) are required.

What We Offer

• Eligible for RAISES, performance BONUSES, profit-sharing BONUSES, referral BONUSES, and year-end BONUSES.
• Advancement opportunities.
• Employee FIRST work environment. We have been voted Top Workplace in Philadelphia for 13 consecutive years.
• Time and a half for overtime!

Additional Benefits

• Medical, Prescription, Vision, and Dental.
• Paid time off.
• Holiday pay.
• 401(k) with a company match - Traditional and Roth options.
• FREE financial advisor.
• FREE $50,000 term life and AD&D insurances.
• FREE short-term and long-term disability.
• Flexible Savings Accounts.
• Employee Assistance Program.
• Tuition Reimbursement.
• Suite at Wells Fargo Center for Flyers games, Sixers games, and concerts.

• Company sponsored events - see our company's career page for details (www.MSS1.com).

About MSS
MSS, Inc. is a family-owned business that has delivered personalized moving-related services to the relocation marketplace since 1978. With centralized operations in Montgomeryville, PA, MSS comprises three distinct divisions: Relocation Support Services, Precision Crating Services, and Pure Install Solutions.
MSS Relocation: Partners with moving companies to provide crating and technical services to household items like appliances, TVs, complex furniture, and exercise equipment for safe transit and restored comfort to those relocating.
Pure Install: Delivers customizable assembly, installation, repair, and maintenance services for healthcare, hospitality, retail, commercial, and residential needs.

Precision Crating: Offers crating and packaging solutions to a wide variety of industries for safe transportation of items like machinery, artifacts, helicopters, medical equipment, and movie props.
MSS is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, veteran status, marital status, genetic information or any other legally recognized protected basis.
MSS is not offering visa sponsorship for this position. Additionally, a background check is required.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work Location: Remote

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