Job description

Chief Operations Officer

Role Description

Ethos Financial Partners

A private wealth advisory practice of Ameriprise Financial Services, LLC

Our Firm

Ethos Financial Partners is a private wealth advisory practice of Ameriprise Financial Services, Inc. We are in the top 10 ranked Franchises at Ameriprise and are a thriving and growing team practice.

We are seeking an experienced candidate in our Thornton, Colorado office. We also have office locations in Grand Junction, CO and Albuquerque, NM that this candidate will lead primarily from the Thornton office.

Riding a wave of momentum, we are now poised for significant growth. We offer an exceptional opportunity for an operations trailblazer to spearhead this growth, elevating our corporate capabilities, ensuring sustainability, and inspiring both our clients and our team. Join us as we propel Ethos Financial Partners to the next level.

People join our firm because they want to accomplish something meaningful and bigger than themselves, making a difference in other people’s lives. Our main priority is to serve the financial needs of our clients through excellent personal service. Through our caring advice, we help individuals and families attain confidence in the future, balancing their dreams for tomorrow with their goals and desires for today. From retirement strategies and investment planning to tax planning and much more, we help clients live the life they’ve earned and deserve.

Position Overview

This exciting position is your opportunity to leverage strategy, leadership, and financial acumen to increase the efficiency and profitability of our award-winning wealth management firm. Your innate business sense and passion for productivity will shine in the role of Chief Operations Officer, as you help guide the firm through mission-critical business challenges, setting strategic operating priorities and helping to shape our future.

Serving as trusted partner and advisor to our managing partners Adam Strickman and Matt Monks, you will assess the current business climate and develop cross-functional strategies to achieve key objectives. You will be a leader in every sense of the word: articulating a vision, leading our managers, setting an agenda, directing change, building relationships, and driving growth. You will lend management and vision to multiple departments, developing and implementing a cohesive next-generation solution for the firm’s infrastructure, systems, and personnel. Your new processes and procedures will effectively ensure operating efficiency. Your ideas will come to life as you implement new Business Development and partner with our Director of Marketing on new and existing programs. Your experience and drive will directly impact the firm’s financial strength, while ushering in a new era of optimization. This is a high-profile, high-rewards position on a growing team of caring financial advisors. If you’re ready to get things done and make a difference, both within our firm and for our current and future clients, this could be the position for you.

Responsibilities

With your eye on the big picture, you will provide management and leadership for the areas below and more as you develop into your role. Our industry is ever changing and moves fast so success will be vital on your abilities to quickly and efficiently adapt and overcome.

• Operations and the head of our leadership team
• Human Resources Oversight
• Business Development and Marketing

Additional cross-discipline responsibilities include but are not limited to:

• Promote the firm’s mission, culture and core values through day-to-day leadership and management
• Drive initiatives that help the firm enhance profitability and achieve business objectives
• Translate business requirements into actionable goals, programs, and processes
• Ensure departmental objectives align with the firm’s overarching mission and goals
• Partner with the managing partners to map a multi-year plan, supporting organizational focus, efficiency, and results
• Champion growth through thought-leadership, incorporating market-leading trends, while endorsing existing infrastructure and policies
• Support all facets of the organization to accommodate rapidly shifting business demands

Departmental responsibilities:

Operations

• Putting “clients first” and creating a consistently referable client experience
• Establish and implement a plan for measuring effectiveness of all firm policies and processes, creating efficiencies and eliminating redundancies
• Work closely with our operations team to design, develop and implement efficient and effective policy as well as continued oversight and overhaul as needs change
• Evaluate the firm’s existing core infrastructure and develop both short and long-term plans
• Obtain detailed knowledge of regulatory and required compliance regulations to keep team on track and manage process to do so
• Oversee facilities management and orchestrate changes or enhancements to office locations, as needed
• Become an expert in Ameriprise CRM (Salesforce) and other proprietary software and lead the team on appropriate implementation
• Develop and own IT infrastructure strategy, implementing change as needed
• Identify and evaluate opportunities for strategic outsourcing, including recommendation of vendors
• Implement outsourcing as needed, and provide ongoing evaluation of outsourcing program success or failure
• Partnering with our HR director on budgets and firm finances as well as profitability of our various locations
• Provide the managing partners with timely, accurate and thorough reports on all firm operating conditions as well as in-depth CRM reporting
• Oversee and partner with our ATS team (Advice and Tax Strategies), our financial planning department

Human Resources- Leadership and oversight of HR director

• Create, establish, and maintain the appropriate positive firm culture
• Evaluate and identify staffing needs and workflow
• Develop and implement a recruiting strategy
• Establish and maintain compensation plans, including employee incentives, benefits, and review process
• Manage process of hiring and retaining top talent for open positions including the potential for “virtual” roles if appropriate
• Develop employee career paths
• Design and manage an employee training program, to include cross-functional training for key team members

Business Development

• Work in concert with the managing partners, Director of Marketing, and advisors to develop strategic growth initiatives
• Institute a culture of business development throughout the firm
• Hold advisors and team members accountable to their goals and commitments and conduct regularly scheduled 1:1 meetings
• Spearhead the communication and implementation of growth strategies and programs working alongside our Director of Marketing
• Develop criteria to gauge team effectiveness
• Facilitate training and coaching for new advisors

Marketing- Leadership and oversight of Director of Marketing

• Design and manage the firm’s brand awareness strategy and campaigns
• Evaluate and revise, as needed, the firm’s marketing policies
• Drive business results through effective marketing programs

Qualifications

• Minimum 8 years’ experience in Operations
• 5 years’ experience in a senior management role
• Keen strategic planning skills, with passion for expanding business potential
• Demonstrated success in a financial planning and analysis role, with strong budget and resource development skills
• Management experience in human resources, information technology, marketing, and business development
• Exceptional communication skills, both written and verbal, with experience advising and presenting to senior corporate personnel
• Ability to keep up with demands of an ever-changing environment
• Energetic, people-centric leadership style and team-building skills
• Natural passion for efficiency and streamlined, seamless operations
• Outstanding organization and tactical execution skills
• Sound decision-making and problem-solving skills
• Willingness to roll up your sleeves to drive implementation
• Inherent process orientation, with extreme attention to detail, accuracy and accountability
• Highly collaborative approach to excelling within a fast-paced, dynamic environment
• Entrepreneurial spirit and enthusiasm for tackling new challenges
• Exemplary professionalism and personal integrity
• Willingness to work longer hours, with frequent evening/ weekend work and some travel to our other office locations and business development conferences when required
• Bachelor’s degree in business or related field. Advanced degree in business management preferred
• Series 7, Series 66, Life and Health licensing or willingness to self-study and pass examinations to become licensed

Compensation

$150,000 Salary plus up to 20% bonus plan* based on individual performance and team goals

*Prorated for first year depending on hire date

$5,000 relocation allowance for those outside of the Denver area.

More About Ethos Financial Partners

Mission Statement:

At Ethos Financial Partners, we are devoted to helping people live more confident and fulfilled lives by protecting what matters most. To accomplish this, our team of professionals works together to develop a customized roadmap tailored to each client’s values, financial objectives, and life goals.

Vision Statement:

To be the financial advice team of choice by helping our communities fulfill and protect their life dreams.

Firm Values: Integrity, Innovation, Helping Others, Excellence, Stability

Integrity: Doing everything with integrity is who we are. Fulfilling the commitments we make to our clients, advisors, and staff is critical to our success.

Innovation: Ethos Financial Partners believes that innovation in all aspects of our business keeps us current and allows us to continue to grow while delivering a consistent client experience. Whether it is changing our client engagement model to align with behavioral finance, changing our operations to a server based electronic workflow system, or modeling our investment and product platform to continued growth through Ameriprise and non-Ameriprise advisor transition and acquisition, we believe it is this innovative mindset that has led us to where we are and will continue to allow us to support our clients and advisors and lead to continued long term growth.

Helping Others: Helping others is at our core. We truly help our clients in achieving their goals and maintaining the lifestyles for which they have worked for. In addition, helping others includes our ability to lead other advisors to more successful businesses and realization of their goals and allows staff to grow in their knowledge, roles, and responsibilities.

Excellence: We will always strive to provide increasing excellence in what we do. This includes our back-office operations, providing valued relationships between advisors and clients, and finding ways to make each and every client understand that they are truly valued by our firm. As Walt Disney used to say, “We are looking for ways to plus each client experience rather than just getting the job done”.

Stability: Ethos Financial Partners values stability in our ability to meet our financial obligations, in the stability of the firm’s partners, and in the tenure of our staff and advisors. We have taken the necessary steps to assure continuity for the firm for a variety of events. This provides clients, advisors, and staff with assurance that, while faces will change over the years, the firm will continue on for decades to come.

The five (5) core values of Ethos Financial Partners describe who we are and what we will always strive to be. Having these values help us to make better long-term decisions and quickly identify when our experiences are outside of these values to help rectify the situation at hand. We will strive every day to fully accomplish these core values and will use them as our compass as we make decisions in all that we do.

We care about what’s important to you

Your financial goals are individual, and we can help you achieve them.

We take the time to understand what’s truly important to you — whether it’s saving for college, retiring the way you want, making smart investments or anything else.

The personalized financial advice we offer can help you prepare for the expected and unexpected things in life. As a result, you can feel more confident, connected and in control of your financial life.

With the right financial advice, life can be brilliant.

Areas of focus

• Investments
• Retirement Planning Strategies
• Saving for Education
• Cash Flow Management Strategies
• Charitable Giving
• Estate Planning Strategies
• Family Finances
• Insurance
• Retirement Income Strategies
• Small Business
• Tax Planning Strategies
• Wealth Preservation Strategies
• Women's Financial Strategies

Job Type: Full-time

Pay: $120,000.00 - $150,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• operations: 8 years (Preferred)
• senior management: 5 years (Preferred)

License/Certification:

• Series 7 (Preferred)

Work Location: In person

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