• Meet with walk-ins and receive phone calls from persons requesting or referring for HARPS Permanent Supportive Housing services, screen for urgency and appropriateness of services, and make referrals when other services are more appropriate.
• Maintain small housing case management caseload and complete treatment plans, update and review in support of HARPS Clients.
• Assign cases for intake assessment by HARPS MHP Clinician, taking into account the client's needs, insurance requirements, and therapist expertise and availability.
• Register and maintain client information in the Electronic Medical Record (EMR) and Excel Spreadsheets.
• Work with support, accounting, billing, and clinical staff to assure continuity of client services.
• Monitor and ensure completeness of clinical transactions and reports generated in/by the EMR.
• Open and close client files, maintain records in files and monitor and track clinical paperwork to help clinicians ensure timeliness and accuracy.
• Complete appropriate reviews in the EMR client chart.
• Provides continuity of care in support of established client/therapist relationships and best practices, coordinates care with providers internally and outside of the agency with a Release of Information.
• Is responsible for maintaining safety precautions and constructive, professional relationships with the following team members:
  • Medical Services
  • Substance Use Services
  • Supportive Housing
  • Crisis
  • Outpatient Services
• Establishes and maintains working relationships with community resources, coordinates consumer treatment with providers, and initiates referrals to medical providers and other community resources when appropriate.
• Attend all required individual and group supervision, all staff meetings, clinical training, and other training, and community meetings asked to attend by management or supervisor.
• Promote the HARPS program while meeting with other resources in the community.
• Search for, create reports with, and secure landlords within the community willing to participate in housing Supportive Housing clients.
• Perform other duties as assigned.

• Bachelor's Degree, preferred.
• Associated Degree, GED, or High School Diploma, required.

• Mental Health or Substance Use Disorder lived experience required.

• Knowledge of Community Mental Health Systems and requirements.
• Knowledge of community resources.
• Excellent client and consumer communication skills.
• Good verbal and written communication skills.
• Ability to manage high-detail administrative tasks.
• Ability to work independently and as a team member.
• Bilingual (English/Spanish) preferred, but not required.
• Data entry and other computer skills.
• Strong interpersonal skills.
• Flexibility in scheduled work hours to accommodate evening hours as necessary.
• Utilization of Google Calendar.
• Utilizing a working cell phone.

• Valid Washington State driver's license and agency minimum required liability insurance.
• Ability to obtain a valid Agency Affiliated Counselor Registration through the Washington State Department of Health.
• Attendance and completion of Mental Health Certified Peer Counselor Training.

• Being cleared by a criminal background check and fingerprinting when required.

Catholic Charities Serving Central Washington provides help and creates hope for thousands of people each year regardless of religious, social, or economic backgrounds. Though serving the outreach efforts of the Diocese of Yakima, Catholic Charities is a separate 501(c)3 charitable organization, funded in part by the State of Washington, federal contracts, the United Way, fees for service, grants, foundations, and charitable contributions. While rooted in a Catholic tradition that shapes its core mission of service to all, staff do not need to be Catholic to work for Catholic Charities. We serve all in the community, regardless of faith, race, gender, social class, or economic status. With office locations in Yakima, Wenatchee, Richland, Moses Lake, and Sunnyside, as well as our multi-family housing sites across Central Washington, we serve nearly 50,000 people annually. The agency remains a testimony to its ongoing mission of “Bringing Hope to Life.”