Job description
- Las Vegas, Nevada
- Service
- 195252
Job Description
AutoNation Nissan Las Vegas
Company Overview
AutoNation, a provider of personalized transportation services, is driven by innovation and transformation. As one of America's most admired companies, AutoNation delivers a peerless Customer experience recognized by data-driven consumer insight leaders, Reputation and J.D. Power. Through its bold leadership and brand affinity, the AutoNation Brand is synonymous with "DRVPNK" and "What Drives You, Drives Us." AutoNation has a singular focus on personalized transportation services that are easy, transparent, and Customer-centric.
Benefits
Join us as we pave the way to moving our company, our communities and our industry forward. Apply today at a location near you or wherever you dream the road will take you.
AutoNation is an equal opportunity employer and a drug-free workplace.
As America’s largest and most recognized automotive retailer, AutoNation is transforming the automotive industry through its bold leadership, innovation, and comprehensive brand extensions. We are committed to hiring driven, diverse Associates and supporting them in growing their career within AutoNation. We offer paid training, competitive pay & benefits and a culture that believes in investing in our Associates’ professional futures. With over 315 locations from coast to coast, AutoNation has an opportunity for you. We’ve sold over 13 million vehicles, the first automotive retailer to reach this milestone. Our success is driven by our commitment to delivering a peerless Customer experience through customer-focused sales and service processes. We believe deeply in giving back, and every car we sell helps to raise cancer research and treatment awareness with a Pink Plate. We have proudly raised over $25 million dollars to drive out cancer, create awareness, and support critical research.
Are you an experienced Call Center Manager seeking an exciting opportunity with a thriving company? Look no further! AutoNation is actively seeking a Service Appointment Center/BDC Manager to join our
exceptional call center team in Las Vegas!
We offer competitive benefits such as:
Position Overview
The Service Appointment Center Manager is responsible for generating new business, facilitating a great customer experience, and managing associates and activities of the Service Appointment Center.
Who Would I Interact With?
The Service Appointment Manager works with several Service Department Managers, interacting regularly with Service Advisors and customers. They also oversee the Service Appointment Team Leads and associates at our Service Appointment Center, ensuring smooth operations and exceptional customer service.
What are the day-to-day responsibilities?
Physical Requirements & Working Conditions?
Are you an experienced Call Center Manager seeking an exciting opportunity with a thriving company? Look no further! AutoNation is actively seeking a Service Appointment Center/BDC Manager to join our
exceptional call center team in Las Vegas!
We offer competitive benefits such as:
- Competitive salary + incentive bonuses
- 401k with Company match
- Full benefits package including medical, dental, vision, life, PTO, etc.
- Company Paid Life and Cancer Insurance
- Employee Referral Program (certain positions)
- Employee discounts on vehicle purchases, service, & parts
- Endless advancement opportunities with our 315+ locations nationwide
- And so much more!
Position Overview
The Service Appointment Center Manager is responsible for generating new business, facilitating a great customer experience, and managing associates and activities of the Service Appointment Center.
Who Would I Interact With?
The Service Appointment Manager works with several Service Department Managers, interacting regularly with Service Advisors and customers. They also oversee the Service Appointment Team Leads and associates at our Service Appointment Center, ensuring smooth operations and exceptional customer service.
What are the day-to-day responsibilities?
- Develop pipeline of service opportunities through setting service appointments. Calling to schedule appointments from recall list provided in the marketing portal or from individual stores.
- Work with the service advisors to ensure customers are kept informed.
- Ensure customers' expectations are being met throughout the process.
- Consistently strive to improve phone and product knowledge skills, conduct training as necessary.
- Provide for and facilitate the recruiting, selection, on boarding and training of associates; planning/scheduling/assigning, monitoring and appraising job results and associate performance; and the coaching, counseling and disciplining of associates so as to develop and retain a qualified workforce.
- Demonstrates behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customers, co-workers, and suppliers.
- Adheres to all company policies, procedures, and safety standards.
- Previous call center management experience, preferred.
- High school diploma or equivalent.
- Extensive customer service, sales, or telemarketing experience.
- Excellent communication and interpersonal skills.
- Ability to read and comprehend instructions and effectively communicate information.
- Professional personal appearance.
- Demonstrated ability to multi-task and excellent organizational skills.
Physical Requirements & Working Conditions?
- Normal office environment.
- Prolonged periods of computer usage and data entry.
- Prolonged periods of sitting.
Company Overview
AutoNation, a provider of personalized transportation services, is driven by innovation and transformation. As one of America's most admired companies, AutoNation delivers a peerless Customer experience recognized by data-driven consumer insight leaders, Reputation and J.D. Power. Through its bold leadership and brand affinity, the AutoNation Brand is synonymous with "DRVPNK" and "What Drives You, Drives Us." AutoNation has a singular focus on personalized transportation services that are easy, transparent, and Customer-centric.
Benefits
Click here to learn more about our Benefits.
Join us as we pave the way to moving our company, our communities and our industry forward. Apply today at a location near you or wherever you dream the road will take you.
AutoNation is an equal opportunity employer and a drug-free workplace.
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