Job description

Overview:
THB Bagelry and Deli was built with a mission to enthusiastically share positive energy with the world. From the food we make to the conversations we have with people, our goal is to transfer our love and passion for what we do to everyone we encounter. We recognize that everyone has their own unique energy, which is why we encourage people to eat their food on their terms. Whether you want to grab a quick coffee, or comfortably linger over a bacon, egg, and cheese while chatting about your weekend plans or business, we get it and we support it. Our THB is truly Your THB.

Position Purpose:
We are searching for individuals who are highly energetic, guest-focused, dependable, adaptable, and collaborative to join our THB team as Guest Ambassadors. The Guest Ambassador position is critical to THB’s success. As the primary point of contact for each guest who walks in the door, the Guest Ambassador is responsible for all aspects of the guest experience, from greeting guests as they walk in, processing transactions accurately and efficiently, handling cash responsibly, running food effectively, and, throughout the interactions, showing each guest the highest level of hospitality. Guest Ambassadors may also be trained as Expeditors, who assist in efficiently and accurately organizing and packaging hot and cold orders for guests, as well as Baristas, who make specialty drinks for guests as ordered. If you are a quick learner who thrives in a fast-paced, guest-oriented environment, this position may be a good fit for you.

Essential Functions and Basic Duties:
Deliver a friendly greeting and express gratitude to all guests
Guide each guest through the order process and direct them according to their method of order (delivery, kiosk, etc.)
Process all guest payments accurately and efficiently, ringing in and accounting for all purchased goods and services and providing receipts, refunds and proper change, as necessary
Accurately process all coupons, discounts or sales promotions
Inform guests of specials or sales promotions and make suggestions for additional items as appropriate
Resolve all guest complaints and defer to manager for additional support
Maintain a clean working area
Package all goods according to company standards and procedures
Provide each guest with a memorable e experience
As needed, perform as expeditor to accurately organize and package hot and cold orders for guests
As needed, make specialty drinks for guests, following THB standards and procedures
Perform other duties, as required

Required Knowledge and Experience:
Proven work ethic, punctual
Dedication to providing exceptional customer service
Good communication skills
Basic business math and accounting skills
Basic personal computer skills
Bi-lingual (Spanish) skills are a plus

Required Education:
High School diploma or equivalent preferred

Working Conditions:
This is a fast-paced, high-volume environment with access to kitchen equipment in tight quarters
Slip resistant shoes are the standard for the team

Physical Activity:
Must have the ability to stand or walk for long periods of time. Bending and lifting (up to 50 lbs) are also required.

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