Job Title: CASE MANAGER Supportive Services for Veteran Families (SSVF)- NEW HAVEN

Department: Operations

Reports To: Program Manager

Classification: Non-Exempt

Location: New Haven, CT

Salary: $50,000-$58,000

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The WorkPlace is an organization of ideas, actions, resources, and initiatives – all designed to strengthen the workforce. “Think it forward” is our corporate culture. Every discipline within our organization is encouraged to innovate and activate as we put ideas into motion for the greater good of the economy and society as a whole. As a not-for-profit organization with state-wide and national workforce development programming, our goals are to ensure that the workforce can acquire the necessary skills to move along a career path and ensure businesses have the talent they need to grow.

JOB SUMMARY

The Supportive Services for Veteran Families (SSVF) program at The WorkPlace seeks a Case Manager to provide a holistic and comprehensive case management approach to Veterans and their families. The Case Manager successfully conducts outreach at traditional and nontraditional sites to recruit homeless and “at-risk” Veterans and their households located in the assigned catchment area. This position is responsible for enrolling Veterans in the program and assisting in overcoming barriers, obtaining supportive services, benefits, and stabilization housing. The Case Manager will also be charged with building community relationships to further recruiting. This position is also required to refer Veterans to training and provide job search assistance to place individuals in competitive unsubsidized employment.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

1. Conduct outreach by traveling to participant households, emergency shelters, transitional housing, and community locations to engage homeless and “at risk” participants' families for referrals.

2. Develop relationships with regional community and faith-based organizations, the local Continuum of Care, housing providers, education providers, offices of Veterans Affairs, shelters, soup kitchens, libraries, law enforcement and other organizations that can be a source of participants.

3. Screen and conduct initial eligibility using program guidelines.

4. Secure and process participant information during intake and the application process.

5. Refer ineligible applicants to appropriate programs and services.

6. Conduct personal interviews with eligible participants to assess housing and supportive service needs and other benefit programs in order to prepare Housing Stabilization Plans. Provide services as appropriate.

7. Provide case management services, develop and monitor housing stability plans, establish community linkages, provide referrals, and determine how resources will be allocated to participants.

8. As appropriate, inspect housing facilities for safety issues, concerns, and inadequacies in security measures.

9. Request financial assistance payments from The WorkPlace for housing and supportive service needs for participants. Follow up to ensure timely payment to vendors and delivery of services to participants.

10. Administer Participant Satisfaction surveys within thirty (30) days of the participant’s discharge from the program.

11. Educate landlords in the community about the program and services; provide support to the family and the landlord to promote successful tenancy.

12. Become proficient in and use appropriate program data systems to screen applicants for State entitlements.

13. Track and report progress and outcomes and measures using the Homeless Management Information System (HMIS) database.

14. Develop and maintain a list of appropriate affordable housing units specifically designated for families in need of housing.

15. Report progress at monthly meetings, continuum of Care (CoC), and coordinated Access meetings, as appropriate.

16. Refer veterans to the VA and other agencies for services not provided through the program.

17. Provide employment counseling services to participants, including arranging assessments, workshop attendance, occupational training decisions, enrollment in training, monitoring, and follow-up as required.

18. Develop a mutually agreed upon Employment/Career Plan to identify the participant’s short-term and long-term objectives; update the plan as needed

19. Develop partnerships with employers and with education and training providers to facilitate the delivery of program services and assure positive outcomes for participants.

20. Maintain applicant/participant confidentiality by securing hard copy files in locked cabinets and electronic records password protected.

21. Maintain contemporaneous records of specified, relevant participant activities.

22. Attend relevant professional development training as assigned.

23. Interpret federal and state laws and regulations as appropriate.

24. Perform other job duties as assigned by supervision.

25. Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Responsible for own work and not required to direct or supervise other personnel but may occasionally instruct or show another employee how to perform work.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Honorably discharged veterans are preferred.

EDUCATION and/or EXPERIENCE

Associate’s degree or equivalent from a two-year college or technical school; one to two years of related experience and/or training; or training; or equivalent combination of education and experience. Hiring preference to honorably discharged veterans. Prior experience with Housing First and Rapid Rehousing is preferred.

COMPUTER SKILLS

The ability to understand more advanced computer skills and be proficient in the advanced knowledge of software such as Microsoft Word and Excel, etc.; knowledge of HMIS a plus.

CERTIFICATES, LICENSES, REGISTRATIONS

SSI/SSDI Outreach Access and Recovery (SOAR) Certification is recommended.