Job description
Benefits
Citizens Bank offers competitive compensation and outstanding benefits:
Position: Card Services Specialist
Citizens Bank offers competitive compensation and outstanding benefits:
- Medical, Dental, and Vision Insurance
- 401(k) with Employer Matching
- Employee Assistance and Wellness Program
- Life, Short-term and Long-term Disability
- Up to 11 Paid Holidays
- Health and Dependent Care Reimbursement Accounts
- Paid Time Off
- Banking Privileges
Position: Card Services Specialist
Position Location (Onsite)
Citizens Bank – Account Service Center
275 SW 3rd St
Corvallis, OR 97333
Wage range: $20.85-$25.00 (depending on experience)
Type: Full-Time/Non-Exempt
Hours: Mon-Fri, 8:00am-5:00pm
Reports to: ASC Operations Officer
Position Description
As a Card Services Specialist working in our Account Service Center (ASC), you will be required to be able to perform the duties of a Card Services Representative. Additionally, you will support branches with Tier II customer support, Reg E and Visa Disputes, and assist with department projects.
Card Services Representative
- Balance assigned General Ledgers.
- Process Fraud Alerts.
- Process Applications, Card Reorders, Travel Notices & Change Requests.
- Process Debit Card Stop Payment Requests.
- Process ATM/Debit Card Regulation E/Visa Disputes.
- Tier I support for situational analysis & troubleshooting requiring critical thinking.
Card Services Specialist
- Assist with training to Card Services Representative members as necessary.
- Assist with Card Services End of Month processes and reports for Executive Team.
- Process daily tasks, analyze trends and track issues requiring support and escalate issues to ASC Operations Officer as appropriate.
- Processing of Quarterly Network Certifications.
- Responsible for processing Compromised Account Management System (CAMS) alerts.
- Support ASC Operations Officer with projects, as assigned.
- Tier II support for situational analysis and troubleshooting requiring critical thinking and decision-making.
- Work with the Card Services Team to maintain department procedures.
General
- Model the Citizens Bank Corporate Culture in all aspects of interactions and work.
- Create a connection and develop rapport with Bank personnel to provide outstanding, personalized service.
- Maintain the safety, integrity, and confidentiality of customer information.
- Help maintain a safe and secure work environment.
- Build, develop, and maintain partnerships with teammates and other departments to maximize effectiveness and to best serve our customers.
- Regular and reliable attendance.
- Responsible for completing all training courses assigned.
- Compliance with the Bank Secrecy Act and other banking regulations.
- Other duties as assigned.
Required Qualifications
- 1-2 years ATM/Debit Card processing and ATM/Debit Card Regulation E/Visa Dispute experience at a financial institution.
- High school diploma or equivalent.
- Experience operating Windows based PC.
- Experience with Microsoft Applications including Word, Excel, and Outlook.
- Experience with general office equipment such as copier, scanner, fax, 10-key, filing systems.
- Proficient knowledge of basic addition and subtraction.
Preferred Qualifications
- Jack Henry Banking software experience.
Attributes
- Strong ability to focus on time management and be detail oriented.
- Strong ability to critically think and seek out areas for process improvement as assigned.
- Ability to provide a high level of service to bank employees.
- Ability to provide impactful leadership and mentorship to other team members.
- Enjoys working in a team environment and building strong relationships.
- Strong interpersonal, written, and verbal communication skills.
- Dedication to organizational goals, objectives, cultural values, mission, and vision.
- Adaptable to change, self-motivated to create opportunities for efficiencies and improvement.
- Ability to prioritize tasks using strong time-management, personal and workspace organization, and problem-solving.
- Ability to work accurately with close attention to detail.
- Effective interpersonal skills with the ability to work with individuals and groups at all organizational levels.
- The ability to work independently and as part of a team.
- Exhibit a professional, business-like appearance and demeanor.
gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.