Call Centre Advisor

THORPE PARK Resort, Staines Road
Chertsey, SURREY, KT16 8PN
United Kingdom

We’re on the lookout for a Customer Service Advisors (known in Merlin as ‘Guest Excellence Advisors’) to join the team at our central Midway Customer Contact Centre based in Chertsey, Surrey (right next to Thorpe Park Resort by the way!).

What you need

• Excellent interpersonal skills with a well-mannered, eloquent, and out-going demeanour
• The confidence and ability to engage with colleagues across our business and with our guests
• Previous call centre experience in a fast-paced environment (desirable)
• Great Microsoft skills and the ability to pick up new systems quickly and easily
• Bags of personality with plenty of initiative

In this varied and very lively role, you’ll be communicating with our guests through a variety of channels, whether that’s on the telephone, via email or through ‘live chat’.

You’ll be providing answers to questions and enquiries, giving information and advice, placing guest orders via the dedicated booking system, or resolving guest complaints and problems in a proactive, solutions focused way.

Every guest is different, so you’ll identify each guests’ individual needs, making sure to clarify information, research every issue, and provide a solution. Despite handling a high call volume and maintaining a rapid response rate

This is a permanent role, with a mix of part-time and full-time hours available, from a minimum of 10 per week up to 30 per week. Due to the 7-day nature of the business this would include weekends and bank holidays as required!

What’s in it for you?

Alongside inspiring and encouraging others to deliver phenomenal results, you’ll also receive:

• Fortnightly pay at £10 per hour
• 25% discount in our retail shops and restaurants and 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Discounted rates at Merlin hotels all over the world
• Hotel stay discounts

Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at Midway.Recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.