Job description

These full-time roles pay £19,500 per annum plus benefits. You do need to be able to get to our offices in Welwyn Garden City,AL7 1EL Hertfordshire as our roles offer hybrid working.

We have various part-time and full time options available.

These are hybrid roles where you will be working from home and have some days in the office.
Your first month will be in the office in Welwyn Garden City AL7 1EL where you will be training.

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Why are we recruiting?*
We are passionate about our retailers at PayPoint, they are at the heart of our business and we always want to ensure we deliver exceptional customer service. We have a Contact Centre based at our head office in Welwyn Garden City, but we also encourage home working so you can fit work around your home life.

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What will you be doing?*
You will be taking calls from our retailers who are based in convenience stores up and down the country. You will be listening, empathising and finding solutions to the problems and challenges faced by our retailers every day. You will be managing queries via email, calls and audio messages. Our aim is to get those retailers back to serving customers like you and me.

We understand you may not have done a job like this before so that is why we will give you some great training and make sure you have a buddy, senior or team leader available to help with your questions. Once you feel comfortable and understand the different PayPoint products we will get you on the phones helping retailers and making a real difference. You will be listening to their queries, problem solving and inputting data into an online system.

The pace is fast so we need people who are driven, focused and want to succeed.

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What would we like from you?*

Excellent customer service skills
Experience using Microsoft products such as Outlook and Excel
Someone who really wants to make a difference
Flexibility – you may be asked to cover some extra shifts
Excellent communication skills with the ability to build rapport quickly over the phone
Technically minded so the ability to solve technical queries once trained

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It would be great if you already have…*

Experience working in a customer focused role whether it be in retail or hospitality. Some of our best people have either worked part-time or full-time in well-known shops, pubs and restaurants. Our roles can also fit around your lifestyle as we have shifts to suit your university studies, family life and hobbies.

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Where you can expect to move to once you have mastered a Customer Service Adviser role?*

If you stay within the Contact Centre we have Senior Retail Service Advisers and Team Leaders.

If you choose to progress out of the Contact Centre people have moved into Retail Operations, Parcels, Retail Collections and IT. If you decide to upskill you could move into a junior finance role or an administrative role in a client team.

If you decide to leave PayPoint our people have moved into all kinds of customer service roles or administrative roles and even joined the police force.

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What can we do for you?*

You can expect a rewarding experience working with us in our head office in Welwyn Garden City as well as loads of homeworking. Working in our Contact Centre will allow you to create a development plan for your journey at PayPoint where we will support you with your development.

Job Type: Permanent

Salary: £19,500.00 per year

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