Job description

Job Title: Call Center Agent (REMOTE)

Location: Phoenix AZ 85007

Position ID: 403

Client Name: State of Arizona AZDOR

Duration: 6 Months with possible of future permanent employment for agents that are able to successfully perform the duties of the position

Pay rate: $20/hr. on W2 without benefits

Hours/Week: 40 hours a week

NOTE:

• Training is ONSITE for 4 weeks in duration from 8am to 5pm. After training, work hours are 8:45 to 5:15pm.
• Candidates must live in the Phoenix area and be able to attend 1st day orientation in person.

Roles & Responsibilities:

• Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business related tax compliance, delinquency and general information requests and inquiries.
• This position includes dealing with a high volume of incoming phone calls, reviewing taxpayer status and history, verifying, gathering and simultaneously updating key information details, educating taxpayers on current tax policies, submitting requests for payment arrangements, resolving Tier 1 level issues, determining next steps to resolution and documenting actions taken into multiple business systems.
• Responsibilities also include assisting taxpayers to navigate website and any current self-servicing options.
• Expected to prepare and submit electronic support requests according to department standard procedures.
• When necessary, the Tier 1 agent will escalate to a Tier 2 Subject Matter Expert.
• This individual is expected to participate in huddles as scheduled by call center leadership and to actively practice any Six Sigma Lean practices as embraced by the Department.

Required Skills

• Strong ability to multi-task
• Basic use of Microsoft Word, Excel and Google applications; communicate well both in writing and verbally
• Great interpersonal skills
• Retain knowledge easily
• Creative in problem solving
• Goal oriented; organized
• Bias for serving others.

Required Experience

• One or more years (minimum of 1 continuous year) working in a high volume call center environment.

Required Education

• High school diploma or equivalent.

Thanks & regards,
Ella Smith

Office– (402) 856-4001

Cell – (408) 740-0790
Email – ellas@etalentnetwork.com

8251 Greensboro Drive Suite 250, Mclean VA

Job Type: Contract

Salary: $20.00 per hour

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Call center: 1 year (Required)
• payments: 1 year (Preferred)
• taxpayer: 1 year (Preferred)

Language:

• Spanish (Required)

Work Location: One location

gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.