Join the Clean Energy Revolution

Become Business Ops Analysis, Project Manager at Southern California Edison (SCE) and build a better tomorrow. In this job, you will be lead planning, development, and implementation of complex medium to large scale, interdepartmental projects and processes with regulatory and technology impacts to the Customer Contact Center (CCC). You will monitor and provide updates to CCC leaders and employees on organizational performance and initiatives. To be successful, you will have organizational change management (OCM) experience, which includes excellent written and verbal communication, critical thinking, and problem-solving abilities. You will build and maintain positive relationships and collaborate with internal and external business partners to ensure the success of the CCC. You will have project management skills and understand the value of communicating to clients, colleagues, and cross-functional business partners. You will be empowered to plan projects and make day-to-day decisions regarding your projects, as well as produce the desired deliverables of quality, within the specified constraints of time and cost while meeting client needs.

As a Business Ops Analysis, Project Manager, your work in this role will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?

A day in the life - Get ready to think big, work smart and shine bright!

• You will monitor and provide updates to CCC leaders and employees on organizational performance and initiatives
• Work with Customer Programs & Services to implement enrollment processes for customer programs, which includes developing process maps, gathering resource needs and identifying any reporting (as needed)
• Oversee development and provide input to education materials for CCC frontline employees and provide final reviews for accuracy
• Lead new program processing implementations and communicate any existing program changes impacting existing processes
• Lead and support various CCC strategic initiatives/projects and process improvement efforts
• Provide oversight of organizational change management (OCM) activities targeted for CCC Specialty Operations
• Use standardized tools and resources in alignment with project management methodology to develop project charter, project plans, risk and issues management, and communications
• Develop and distribute status reports for assigned programs/projects/initiatives
• Develop and deliver presentations to various audiences

The essentials

• Seven (7) or more years of experience interpreting analytical results to provide recommendations/solutions
• Strong oral and written communication skills to understand and appropriately respond to stakeholder needs

The preferred

• Bachelor’s degree or higher in Business Administration or related field
• Project Management experience; managing and implementing large-scale strategic projects, including identifying, maintaining, and/or adjusting the cost, scope, and resources, and overseeing the formal planning, tracking, and reporting of project status
• Proficiency with Microsoft Word, Excel, and PowerPoint
• Demonstrated experience interfacing and collaborating with peers, management, and other departments to develop solutions and ensure stakeholder buy-in
• Ability to navigate ambiguous situations and flexible to adjust to changing priorities
• Experience developing and delivering presentations to both technical and non-technical audiences
• Experience using Microsoft Access, SharePoint, OneNote, and Visio
• Experience in facilitating and leading process re-engineering efforts and/or business requirements workshops
• Experience working well under time constraints with ability to self-manage priorities and multiple demands while maintaining attention to detail and producing high-quality work with minimal direction
• Demonstrate strong ethics, interpersonal skills, and the ability to problem solve complex issues
• Experience with SAP C/4, S/4, iEnergy

You should know…

• When a return-to-office date has been determined, this position’s work mode is Remote. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days. Unless otherwise noted, employees are required to reside in the state of California. Further details of this work mode will be discussed at the interview stage.
• Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, and hiring process, and more!

Testing

• This position requires testing and applicants who are identified to continue through the selection process will be invited to test via email. We invite you to visit our Candidate Resource page for further information and to access information guides. For Information Guides, please reference test 8203-Edision Individual Contributor workstyles. Candidates who have previously passed these assessment(s), in some cases, may not need to retest again for this position.

About Southern California Edison

The people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.

At SCE, we celebrate our differences. We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.

We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.