Job description

Dramatically set on the shores of Seneca Lake in the heart of Finger Lakes Wine Country, the Watkins Glen Harbor Hotel is an award-winning, AAA Four Diamond property. Located in the village of Watkins Glen, our hotel offers the perfect vantage point from which to explore wine trails, craft breweries, distilleries, historic attractions, water-sports, outdoor adventure, and more!

JOB OVERVIEW
Responsible for setting and clearing dining tables and stocks service stations in the hotels; continuing effort to deliver outstanding guest service and financial profitability.

REPORTS TO: Dining Room Supervisor

ESSENTIAL JOB FUNCTIONS
Include the following; however, other duties may be assigned.
1.
Set and prepare tables for dining including but not limited to, folding napkins, cleaning, placing tableware, and serving water.
2.
Ensure tableware is in good and working condition and report any defects for repair.
3.
Stock, maintain, and clean designated food stations.
4.
Assist servers (food) with table service, including but not limited to, serving beverages and breads.
5.
Retrieve and transport dirty tableware to dish washing area.
6.
Respond to guest inquiries and requests; resolve issues in a timely, friendly, and efficient manner.
7.
Practice safe work habits; comply with attendance rules and be available for work on a regular basis.
REQUIRED SKILLS AND ABILITIES
Must have the ability to communicate in English. A self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to” pitch-in” and help co-workers with their job duties and be a team player. Knowledge of the appropriate table settings and service ware. Ability to grasp, lift and/or carry, or otherwise, transport up to 50 lbs through a crowded room. Ability to move or push goods on a hand cart/truck weighing a maximum of 150 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
2
PERFORMANCE STANDARDS
Customer Satisfaction
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every associate is a guest relations ambassador, every working minute of every day.
Work Habits
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
Safety & Security
The safety and security of our guests and associates is of utmost importance. Every associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
NOTE
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor. Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Job Type: Part-time

Benefits:

• Flexible schedule
• Paid sick time
• Paid time off

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Watkins Glen, NY: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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