Job description
Live! by Loews – St. Louis, MO is a branded collaboration between Loews Hotels & Co, The Cordish Companies and the St. Louis Cardinals, one of the most beloved sports franchises in the country. The hotel is part of phase two of the already successful Ballpark Village Live! complex and delivers unscripted, locally handcrafted Loews experiences for both group and leisure guests. Live! by Loews – St. Louis features 216 guestrooms, 17,000 square feet of meeting and event space with spectacular views and multiple food & beverage outlets, including an outdoor lounge and a Bourbon Bar.
Job Specific
- Maintains current knowledge of all popular alcoholic beverages and cocktail recipes
- Prepares all necessary mixers and garnishes prior to start of service and during shift as needed
- Sets up bar service area with all necessary glassware and supplies prior to start of service "Mis en Place"
- Cleans and restocks glassware throughout shift
- Greets guests in a polite professional manner according to Loews standards
- Determines guests needs and suggestively up-sells beverages so as to enhance the guest experience
- Records all aspects of guest order accurately and enters them into computer
- Prepares alcoholic and non-alcoholic beverages to order upon request
- Serves guests in a polite, professional manner according to Loews Standards
- Monitors guests to prevent over indulgence and ensure safety
- Maintains cleanliness and sanitation of bar service area at all times
- Prepares and presents accurate record of guest charges
- Collects monies due and or applies charges to guest account using POS terminal
- Completes end of shift revenue report and cash deposit
- Inventories all beverages and operating supplies, orders replacement items as needed
- Performs all closing duties, secures all inventory and supplies
- Other duties as assigned
General
- Promotes and applies teamwork skills at all times
- Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
- Is polite, friendly, and helpful to guests, management and fellow team members
- Executes emergency procedures in accordance with hotel standards
- Complies with required safety regulations and procedures
- Attends appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and work area
- Complies with hotel standards, policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming standards
Qualifications
- High School diploma or equivalent
- One + years experience as Bartender in a high volume, upscale Hotel or free standing Lounge environment
- Thorough knowledge of Alcoholic Beverages, Cocktail recipes, preparation methods, glassware, equipment and service
- Certification of training in Responsible Vendor requirements or ability to obtain same
- Exceptional guest service skills
- Basic computer and cash handling skills
- Ability to stand stoop, bend and lift items weighing up to 50 pounds repetitively during entire shift
- Ability to work flexible schedule to include weekends and holidays
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